Patient Access Coordinator

Employment Type: Full time Shift: 12 Hour Evening Shift Description: FT 11am-11:30pm every other weekend Holiday Rotation Department: Emergency Registration Location: Trinity Health Ann Arbor Shift available: Evening Shift 11am-11:30pm Status: Full Time 36 hours per week Range for rate of pay: $19.45-$26.02 Note: This is a fully on-site role Total Rewards and Benefits: Competitive compensation, DAILYPAY Benefits effective on Day One! No waiting periods. Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability Retirement savings plan with employer match and contributions Colleague Referral Program to earn cash Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country Tuition Reimbursement Position Purpose: Provides leadership and support to the patient access team. Provides oversight & support of the workflow & functions in accordance with level of experience, education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership with the selection, orientation & performance feedback of the team. Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals. Minimum Qualifications High school graduate or equivalent / GED Minimum of three (3) years experience with competency in patient access, pre-service & / or registration experience. Ability to obtain a national certification in HFMA CRCR & / or NAHAM CHAA within one (1) year of hire. Additional Qualifications (nice to have) Previous Leadership Experience Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management & healthcare accounts receivable within the revenue cycle. Essential Functions: Works cross-functionally to assist the manager or supervisor in the operations & staffing of varied Patient Access areas & activities including but not limited to, registration, scheduling, financial clearance & emergency department. Coordinates & prioritizes patient flow to ensures smooth distribution of workload to the Patient Registration Representatives to expedite customer service, patient safety & patient throughput. Assists in the development of policies & procedures for patient information, wayfinding, office management, patient registration, financial screening, point of service collections, patient check-in processes & patient placement. Leads & coordinates the onsite orientation of new colleagues, is an active participant in the ongoing education of colleagues & makes recommendations to management regarding performance evaluations. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit You can also follow Trinity Health on LinkedIn.