Team Leader: Front of House

Full Job Description

This is a leadership position that requires a few years of leadership experience that needs to be clearly showcased on your resume.

About Chick-fil-A Hays

At Chick-fil-A Hays we believe working here is more than a job; it’s an opportunity to be part of a team that values growth, excellence, and care for others. As a locally owned and operated Chick-fil-A restaurant, we believe success begins with people, and we are committed to equipping our leaders to make a lasting impact both inside and outside our restaurant.

Our core values guide everything we do:

• Character – we seek to employ those top-tier individuals that exemplify excellence in all that they do both inside and outside the four walls of the restaurant.
• Care – that is genuine and intentional for guests and team members alike
• Connect - with everyone we come in contact with to build meaningful relationships and re-markable experiences.
• Culture - that is healthy, fulfilling, welcoming, fun, and passionate about executing with excellence - everyday.
• Community – we love Hays and wish to be a shining light so that we may leave a legacy of impact through daily excellence.

Position Summary

A Front of House Shift Leader at Chick-fil-A Hays is responsible for leading the FOH team during their assigned shifts. This person ensures operational excellence, maintains high guest satisfaction, supports team members, enforces standards, and helps the shift run smoothly from start to finish. They act as the Operator’s representative during their shift and set the tone for service, food safety, cleanliness, and accountability.

Key Responsibilities

• Lead the FOH team during shifts (front counter, drive-thru, dining room), including opening, mid, and closing shifts.
• Provide warm, Chick-fil-A level hospitality: greet guests, resolve issues/discrepancies, ensure guest satisfaction.
• Train, mentor, coach, and uphold accountability measures for FOH Team Members (cashiers, hosts, drive-thru staff) on policies, procedures, and service standards.
• Manage shift operations: assign roles, manage breaks, handle staffing, and ensure team is rightly positioned based on forecasted demand.
• Ensure food presentation, order accuracy, speed of service, and guest care meet Chick-fil-A standards.
• Maintain cleanliness and appearance of FOH areas including dining room, restrooms, front counter, parking lot and drive-thru.
• Carry out opening and closing procedures as needed: act as a key holder.
• Cash handling: count drawers/registers, reconcile transactions at shift end, ensure accountability.
• Communicate with leadership: report issues, give feedback, escalate guest concerns when needed.
• Support and model safety, sanitation, food safety, and hygiene standards.
• Lead by example: demonstrate humility, positivity, teamwork, professionalism, and a servant’s heart.
• Candidate must also demonstrate a team-first mindset by willingly supporting additional responsibilities as needed to ensure an exceptional guest and team member experience.
• Protect the culture: ensure the environment for team is maintained and continuously provides a fun, fulfilling, professional, and safe place for all members of our staff.

Qualifications

• Previous experience in customer service or food service; leadership or supervisory experience required.
• Strong interpersonal, communication, and conflict-resolution skills.
• Ability to work in a fast-paced environment and make decisions under pressure.
• Dependable, punctual, and able to work a flexible schedule (including mornings, evenings, weekends, and necessary holidays).
• Comfortable handling cash and managing financial reconciliation.
• Good organizational skills and ability to delegate and follow through.
• Strong alignment with Chick-fil-A’s values: hospitality, care, integrity, excellence.

Preferred Attributes

• Experience with Chick-fil-A operations is a plus.
• Prior experience leading FOH shifts or as a Team Leader / Shift Leader.
• Someone with a servant leadership mindset who supports and elevates others.
• Ability to identify and coach for improvement opportunities in real time.

Benefits & Perks

• Competitive Pay based on experience and availability.
• Flexible Schedule
• Paid training
• Paid Time Off (accrued) for all leadership positions
• Monthly Contribution toward health, vision & dental insurance
• Daily Meal Allowance during scheduled shifts.
• Scholarship Opportunities through Chick-fil-A Remarkable Futures.
• Tuition Assistance
• Referral Bonus Program for qualified hires.
• Yearly uniform stipend
• Closed on Sundays – time for rest, family, and community.
• Opportunities for growth and leadership development within the restaurant.

Our Commitment

At Chick-fil-A Hays, we believe every guest deserves a remarkable experience and every team member deserves an environment where they can grow, feel valued, and make a difference. Join a team that’s passionate about serving with excellence, developing people, and inspiring purpose every day.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Join the Team at Chick-fil-A Hays
3404 Vine St, Hays, Kansas
Looking for more than just a job? At Chick-fil-A Hays, we're building something special — and we’d love for you to be part of it. We’re always looking for passionate, high-character individuals who want to make a difference, serve others, and grow alongside a team that feels like family.
Whether you’re seeking a part-time role or a full-time path to leadership and beyond, there’s a place for you here. As a Team Member, you’ll help create unforgettable guest experiences, foster an uplifting work environment, and contribute to a culture built on excellence, service, and purpose.
We believe work should be meaningful, fun, and rewarding — and we can’t wait to meet team members who feel the same.
➡️ Apply today and discover what makes Chick-fil-A Hays a great place to work!