Tier 3 AV Technician | Senior Field Technician & Team Lead

Job Description

Job Description

This isn't your typical AV technician position. We're looking for a highly experienced, hands-on technician who can operate at a high technical level while helping lead and develop our installation team.

You'll split your time between working alongside our technicians, supervising job sites, handling advanced service calls, troubleshooting complex systems, and bringing projects across the finish line.

You'll be the technical backbone of our field operations. You'll have the autonomy to make decisions, solve problems, manage your time, and take ownership of your work. At the same time, you'll make sure our installation team is performing at the level our clients expect.

We want someone who leads from the front, not from behind a desk.

Experience: 7+ years in residential AV / smart home integration preferred

WHAT YOUR WEEK WILL LOOK LIKE

We envision a balanced 40-hour workweek with four primary responsibilities. The allocations below are approximate and will shift with project schedules and service demands.

1. Hands-On Installation | Approximately 10 Hours per Week

• Work alongside our installation technicians on active residential projects.

• Perform advanced AV installations, equipment configuration, rack builds, and system integration.

• Demonstrate proper installation techniques, wire management, labeling, and workmanship.

• Help troubleshoot challenging installation scenarios.

• Maintain the highest standards of craftsmanship and professionalism.

2. Field Leadership & Quality Control | Approximately 10 Hours per Week

• Visit active job sites to supervise and inspect installation work.

• Provide direction, coaching, and accountability to installation technicians.

• Ensure work is completed according to PBAV standards and project specifications.

• Identify mistakes before they become expensive problems.

• Keep projects organized, productive, and moving forward.

• Train and mentor technicians to improve their technical abilities.

• Communicate project challenges, progress, and resource needs to management.

You aren't expected to stand over someone's shoulder all day. You're expected to establish expectations, inspect the work, correct issues, and empower the team to perform independently.

3. Advanced Service & Troubleshooting | Approximately 10 Hours per Week

• Handle advanced residential service calls.

• Diagnose complex AV, networking, automation, and lighting-control issues.

• Troubleshoot systems that other technicians cannot resolve.

• Perform programming, configuration, commissioning, and system upgrades.

• Provide exceptional client-facing support.

• Work directly with manufacturer technical support when necessary.

• Identify opportunities for system improvements and additional services.

4. Field Travel & Project Support | Approximately 10 Hours per Week

• Travel between residential project sites throughout our service area.

• Transport tools, equipment, and materials as needed.

• Coordinate with installation teams and management.

• Perform site inspections and project assessments.

• Assist with project planning and technical execution.

TECHNICAL EXPERTISE

We're looking for someone who already has significant experience in the custom integration industry. You should be comfortable working with:

• Control4: Advanced programming, troubleshooting, and Composer Pro.

• Lutron: HomeWorks, RadioRA, lighting control, programming, and troubleshooting.

• Networking: Ubiquiti, Access Networks, Araknis, VLANs, IP addressing, and network troubleshooting.

• Audio/Video: Distributed audio, video distribution, surround sound, displays, and home theaters.

• Racking: Professional equipment rack construction, termination, cable management, and documentation.

• Automation: Smart home integration, system commissioning, and device configuration.

• Security: Ring and other integrated residential security solutions.

• Troubleshooting: Ability to diagnose complex issues across multiple manufacturers and systems.

You don't need to know every manufacturer we work with, but you must have a strong technical foundation and the ability to learn quickly.

WHO YOU ARE

Technical Confidence

You know your trade. You can walk into a complicated system, understand what's happening, and figure out how to fix it.

You don't need someone holding your hand.

Leadership

You enjoy helping other technicians become better at what they do. You can recognize mistakes, communicate corrections, and hold people accountable without creating unnecessary conflict.

Work Ethic

You still enjoy working with your hands. You're not looking to spend your entire day in a truck, behind a computer, or managing people from a distance.

Personal Accountability

You take ownership of your projects. If something goes wrong, you don't make excuses or point fingers. You find a solution.

Professionalism

Our clients are often homeowners with multimillion-dollar properties. You understand that you're representing the company every time you walk through someone's front door.

Attention to Detail

You believe the little things matter. Clean racks, organized wiring, properly labeled equipment, clean installations, and finished projects are non-negotiable.

Problem Solving

You don't immediately call management when something goes wrong. You investigate, research, contact manufacturer support when appropriate, and exhaust reasonable solutions before escalating.

Flexibility

Some days you'll be installing. Other days you'll be supervising, troubleshooting, or helping bring a project across the finish line. You enjoy variety and can adapt.

WHAT SUCCESS LOOKS LIKE

Within your first 90 days, we want to see:

• Our installation team becoming more efficient and technically proficient.

• Improved installation quality and consistency.

• Fewer callbacks and preventable service issues.

• Complex troubleshooting being handled without constant owner involvement.

• Projects being completed with fewer outstanding punch-list items.

• Better organization and accountability on job sites.

• Clients receiving an exceptional experience.

• Management gaining confidence that field operations are being handled properly.

Ultimately, we want you to help build a field team that takes pride in its work and operates at a high level without constant supervision.

COMPENSATION & BENEFITS

• Base salary of $80,000–$90,000, depending on experience and technical capability.

• Performance-based bonus tied to quality, team development, and field execution.

• Company vehicle.

• Paid time off and sick time.

• Paid birthday off.

• Paid work anniversary off.

• Manufacturer training and professional development.

• Company lunches and team gatherings.

• Opportunity to grow with an expanding company.

WHY JOIN PALM BEACH AUDIO VISIONS?

Autonomy & Trust

We hire professionals and give them the freedom to do their jobs. We're not interested in micromanaging people.

A Small, Family-Oriented Team

You'll work directly with ownership and be part of a team where your contribution actually matters.

Opportunity to Lead

This is an opportunity to help shape our field operations, mentor technicians, and establish the standards by which our company operates.

Quality Over Quantity

We specialize in high-end residential integration. We want to do fewer things exceptionally well rather than rush through jobs.

Professional Growth

We encourage ongoing education, manufacturer training, certifications, and expanding your technical expertise.

THE PERSON WE'RE LOOKING FOR

Ideally, you're currently a senior technician, lead installer, or technical supervisor at another custom integration company.

You've spent years in the industry. You've seen just about everything. You can troubleshoot a complicated Control4 system, program Lutron HomeWorks, build a beautiful equipment rack, and lead a crew through a demanding installation.

But perhaps you're tired of working for a large company where you're just another employee. Maybe you'd enjoy being part of a smaller organization where your experience is appreciated, your voice matters, and you can actually make a difference.

You don't need to own a company or manage an entire department. You just need to be exceptionally good at what you do, enjoy working with people, and take pride in delivering excellent work.

If you believe in craftsmanship, accountability, teamwork, and doing things right the first time, we'd love to meet you.

Palm Beach Audio Visions (PBAV) is a growing custom integration company specializing in high-performance residential audio/video, lighting control, home automation, networking, and smart home technology.
We work with discerning homeowners, custom builders, designers, and contractors throughout South Florida. Our projects demand a high level of technical expertise, attention to detail, professionalism, and craftsmanship.
We're a small, close-knit team that believes in doing things right, taking care of our clients, and taking care of each other.

Company Description

Palm Beach Audio Visions (PBAV) is a growing custom integration company specializing in high-performance residential audio/video, lighting control, home automation, networking, and smart home technology.We work with discerning homeowners, custom builders, designers, and contractors throughout South Florida. Our projects demand a high level of technical expertise, attention to detail, professionalism, and craftsmanship.We're a small, close-knit team that believes in doing things right, taking care of our clients, and taking care of each other.