Sr. Release of Information Specialist

Department/Unit: Health Information Services Work Shift: Day (United States of America) Salary Range: $49,763.00 - $69,668.00 The Senior Release of Information (ROI) Specialist is responsible for processing all requests for patient health information (PHI) in accordance with federal and state laws, including HIPAA, as well as organizational policies. This role requires handling highly sensitive, confidential, and legally protected information with accuracy, professionalism, and compliance. The Senior ROI Specialist ensures that only authorized individuals receive access to medical records and that all releases are documented and tracked appropriately. This position also requires strong customer service recovery skills to effectively manage and resolve concerns from all types of requestors. Clear, courteous, and proactive communication with key internal and external stakeholders, including corporate compliance, AMHS physicians, legal team, and risk management, is essential to support timely resolution and accurate fulfillment of records. Responsibilities Coordinate the release of medical information to all requestors—including patients, physicians, health care providers, insurance companies, and attorneys—in accordance with hospital policy, state, and HIPAA laws. Process subpoenas and court orders. Validate patient authorization in accordance with hospital policy, HIPAA, state, and federal law. Report medical data to health care professionals in accordance with hospital and departmental policies. Attend educational sessions to maintain knowledge of NYS law and HIPAA regulations, ensuring skillsets include new and upcoming regulatory changes. Maintain active certification requirements, if applicable. Adapt to the diversity of the customer to understand complex issues. Safeguard PHI in accordance with HIPAA laws and regulations. Qualifications High School Diploma/G.E.D. – required. Associate’s Degree in HIM or related field – preferred. 4‑6 years experience in Health Information Management (HIM), Release of Information, or related work environment – required. Proficiency in electronic health records, specifically EPIC and OnBase. Strong data entry skills with a high level of detail and accuracy. Advanced knowledge and application of computer software and office equipment such as Word, Excel, Nitro Pro, Adobe, fax machines, scanners, and copiers. Excellent verbal and written communication and delivery skills. Strong customer service and recovery skills. Ability to work both team‑oriented and independently. In‑depth understanding of HIPAA, state‑specific privacy laws, and federal regulations. Strong problem‑solving and critical‑thinking skills. Ability to work in fast‑paced and stressful environments. Capacity to manage high volumes of requests and multitask when necessary to optimize productivity. Strong organizational skills. Ability to make decisions independently and to escalate accordingly when necessary. Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands Standing – occasionally. Walking – occasionally. Sitting – occasionally. Lifting – constantly. Carrying – rarely. Pushing – rarely. Pulling – rarely. Climbing – rarely. Balancing – rarely. Stooping – rarely. Kneeling – rarely. Crouching – rarely. Crawling – rarely. Reaching – rarely. Handling – occasionally. Grasping – occasionally. Feeling – rarely. Talking – constantly. Hearing – constantly. Repetitive motions – frequently. Eye/hand/foot coordination – frequently. Working Conditions Extreme cold – rarely. Extreme heat – rarely. Humidity – rarely. Wet conditions – rarely. Noise – occasionally. Hazards – rarely. Temperature change – rarely. Atmospheric conditions – rarely. Vibration – rarely. This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Albany Med Health System is an equal opportunity employer. #J-18808-Ljbffr