Customer Support Associate

Our client, a water technology provider, is seeking an Associate Customer Service Representative for a 6+ month contract opportunity. This role is remote, but candidates must be US based and close enough to the client's office for training and meetings as needed. Must also available be flexible to work between the hours of 7 AM and 8 PM.OverviewThe Associate Customer Service Representative is an individual contributor who supports essential service and order processes. This role responds to customer inquiries, processes orders, and ensures accurate service delivery, all while following defined procedures. The position requires strong communication skills, a willingness to learn, and the ability to work both independently and as part of a team.Core ResponsibilitiesRespond promptly and professionally to customer inquiries via phone, email, and other channels.Process customer orders, service requests, and required documentation.Manage incoming and outgoing calls for both internal and external customers.Collaborate with internal teams to resolve customer issues or fulfill requests.Enter or update service order requests; provide order confirmation to customers.Follow established procedures and company policies in daily tasks.Process customer payments and provide proof of payment as needed.Provide invoices or generate customer-specific reports upon request.Ensure adherence to department standards and service metrics.QualificationsHigh school diploma and at least 1 year of customer service or related work experienceExcellent time management, organizational, written and verbal communication skillsAnalytical problem solving and sound decision-making abilitiesAbility to manage difficult or sensitive situations with professionalismWillingness to learn and improve processesStrong multitasking skills using various communication channelsFriendly, detail-oriented, and customer-focused approachSolid computer and data entry skillsPay Rate: $22-23/hour