Customer Success Representative - Remote

Customer Success Representative - Remote PLEASE NOTE THE START DATE FOR THIS ROLE WILL BE MAY 26, 2026 Who are we? PolyconceptNorth America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. At PCNA, wedon’tjust create products — we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions. What we offer you Comprehensive healthcare and benefits packages! The health and wellness of our employees is important to us, which is why we offer benefit options including medical, vision, dental, disability, and more 401kmatching Generouspaidtimeoff andpaidholidays PCNA Cares Share Fund – donating to teammates in times of need Why you will make it your career We invest heavily in modernization,operatingmore efficiently withcutting edgedigital technology We value our employee’s contributions in a collaborative and inclusive work environment Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger Our Values Delight Customers: Treat our customers the wayyou’dlike to be treated. Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative Think Team: Work together to get the job done. Be inclusive and collaborative. Own It: Be accountable. Embrace challenges as opportunities, roll up yoursleevesand makeithappen. Say It Like It Is: Be candid,honestand respectful. Offer constructive insights and welcomeother’sinput. Our Businesses Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products,offering deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer oflogo'dapparel for the Canadian and U.S. promotional industries. Trimark sellslogo'dapparel across 6differentcategories:Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create somethingtruly uniquein journals and planners. ETS has alwayssoughtto provide thevery bestin service, product selection, printing capabilities and competitive pricing, focusedon drinkware, ETS offers a broad range ofhigh-qualitydrinkware categories.Spoke’sprint-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs! The Position As a Customer Service Representative, you’ll play a key role in creating a positive experience for every customer you support. Whether answering questions, resolving issues, or guiding them through the order process, your focus will be on providing helpful, friendly, and accurate service. You’ll coordinate with internal partners and use established systems and tools to deliver high-quality support. This position is ideal for someone who enjoys problem-solving, communicates clearly and professionally, and takes pride in making customers feel valued and supported. Key Responsibilities Provide accurate, timely, and professional service on all customer interactions, maintaining high standards for accuracy and customer satisfaction. Respond to inbound calls and emails from customers and internal partners using our support platforms. Assist with order inquiries, product information, and issue resolution throughout the order process. Collaborate with internal teams to ensure seamless communication and service. Maintain up-to-date knowledge of PCNA products and services. Resolve customer concerns professionally and in alignment with company policy. Offer creative solutions tailored to the customer’s needs. Document all customer interactions according to standard procedures. Navigate internal systems to access order details, pricing, and logistics information. Perform other related duties as assigned. Skills and Knowledge Strong verbal and written communication skills Active listening and empathy in customer interactions Effective time management and organizational abilities Consistent professionalism and adaptability in a fast-paced environment Technical aptitude and ability to learn and use a variety of systems and software tools Attention to detail and accuracy Minimum Qualifications High School Diploma or GED required 1–2 years of customer service experience, preferably in a call center or fast-paced support environment Proficiency in Microsoft Outlook and Word. Familiarity with customer relationship management (CRM) systems preferred Residency Requirements Must be located in one of the following states: Florida, Georgia, Kentucky, Massachusetts, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah. (2) 9am - 5:30pm (3) 10am - 6:30pm (2) 11am - 7:30pm PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws. PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna.com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity. #J-18808-Ljbffr