Service Manager

Jobtailor

Responsibilities Own and expand relationships with major waste management customers Act as the primary liaison between Autocar and assigned accounts Drive customer satisfaction, retention, and long-term growth Partner with Sales to identify upsell, cross-sell, and fleet expansion opportunities Lead business reviews focused on uptime, performance, and total cost of ownership Coordinate with dealer service networks to ensure timely maintenance and repairs Analyze telematics and fleet data to uncover performance improvements Support new vehicle onboarding, training, and ongoing operational success Resolve escalated service issues and advocate for customer needs internally Requirements Bachelor’s degree in engineering, Business, or related field (or equivalent experience) 5+ years of experience in heavy-duty trucks, waste industry, fleet management, OEM operations, or related field Proven experience working with dealer networks and service operations Strong understanding of refuse/waste truck applications or vocational vehicle usage preferred Familiarity with telematics, diagnostics, and fleet performance tools #J-18808-Ljbffr

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Vacancy posted 2 hours ago

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