Service Advisor

Job Description

Job Description

Join the Healey Brothers Family!

Healey Brothers has been serving the Hudson Valley for over 40 years, earning a reputation for integrity, quality, and customer satisfaction. At Healey Brothers Mitsubishi , we take pride in delivering an exceptional service experience — and that starts with great people.

We’re looking for a motivated and experienced Service Advisor (minimum of 1yrs experience) to join our award-winning team in Middletown. If you’re passionate about customer care, thrive in a fast-paced environment, and enjoy being the link between customers and technicians, we want to meet you.

• Serve as the primary point of contact for service customers — from check-in to vehicle delivery.

• Listen carefully to customer concerns, accurately document repair needs, and translate them into clear work orders for technicians.

• Communicate vehicle status, repair progress, and recommendations clearly and professionally.

• Present maintenance and repair options in an honest, transparent manner that builds trust.

• Work collaboratively with technicians, parts personnel, and management to ensure timely and accurate service completion.

• Follow up with customers to ensure satisfaction and maintain long-term relationships.

• Manage warranty and service contract documentation in accordance with Mitsubishi policies.

• 1+ years of experience as a Service Advisor in an automotive dealership.

• Strong communication, organizational, and customer-service skills.

• A positive attitude and professional demeanor.

• Proficiency with dealership management systems (CDK, Reynolds & Reynolds, or similar).

• Ability to multi-task and stay composed in a busy service lane.

• Valid driver’s license and clean driving record required.

• Established Reputation: Join one of the most trusted names in the Hudson Valley automotive community.

• Competitive Compensation: Base salary + performance-based bonuses and commissions.

• Comprehensive Benefits: Medical, dental, vision, 401(k) with company match, paid time off, and more.

• Career Growth: Opportunities to advance within a growing family-owned dealer group.

• Team Culture: Supportive leadership and a collaborative environment where your hard work is recognized and rewarded.

Healey Brothers Mission Statement:

Utilizing cutting-edge automotive technology and training to give our customers a seamless, stress-free experience to earn their business for life. Our Core Values: Family, Trust, Attitude, Innovation, and Drive.

Healey Brothers EEO Statement:

Healey Brothers is an Equal Employment Opportunity employer.  We comply with all applicable laws regarding equal employment opportunities for all qualified applicants and employees.  It is against our policy to discriminate against any qualified applicant or employee on the basis of actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.