Front Office Manager

Front Office Manager - Southeast Oral and Facial Surgery

Knoxville, TN | Full-time

This role is a unique opportunity for an experienced operations leader to serve as a true business partner and right hand to the surgeon. The Office Manager / Practice Manager will oversee day-to-day operations across administrative, front office, and clinical functionshelping build systems, lead the team, and establish a strong operational foundation from day one.

This is a hands-on leadership role ideal for someone who thrives on ownership, accountability, and collaboration while helping shape the culture and success of a growing practice.

Practice & Operations Leadership

• Serve as the primary operational leader for the practice, partnering closely with the surgeon on day-to-day management and long-term planning.
• Oversee all aspects of practice operations, including patient experience, team performance, workflows, and operational efficiency.
• Establish goals, track performance, and recommend improvements to support growth and sustainability.
• Lead implementation of policies, procedures, and operational best practices.

Team Leadership & HR Management

• Hire, onboard, train, schedule, and manage front office and clinical staff.
• Provide coaching, feedback, and performance management, including quarterly check ins, annual compensation reviews and disciplinary support as needed.
• Foster a positive, professional, and collaborative team culture focused on patient-centered care.
• Ensure appropriate staffing levels to support patient volume and clinical flow.

Office & Patient Experience Oversight

• Oversee office operations, patient flow, scheduling, and administrative processes.
• Ensure a consistent, high-quality patient experience from first contact through post-procedure follow-up.
• Maintain office systems, supplies, equipment, and vendor relationships.
• Step in to support front office functions as needed.

Clinical Operations Support

• Partner with the surgeon to ensure efficient daily clinical operations.
• Support quality assurance, clinical workflow coordination, and continuity of care.
• Maintain compliance with clinical protocols, safety standards, and regulatory requirements.
• Ensure effective communication between clinical and administrative teams.

Facilities, Compliance & Administration

• Oversee the physical environment of the practice, ensuring a safe, organized, and professional workspace.
• Maintain accurate operational documentation and reporting.
• Identify operational issues proactively and troubleshoot effectively.
• Perform additional duties as needed to support the success of the practice.

What You Bring

• 5+ years of experience in healthcare, dental, or medical practice management
• Prior experience overseeing administrative and/or clinical teams
• Strong understanding of front office operations, patient flow, and staff leadership
• Excellent organizational, communication, and problem-solving skills
• Ability to lead with confidence, empathy, and accountability
• Comfortable working in a fast-paced, hands-on environment
• Bachelor's degree preferred; equivalent experience considered
• Dental or oral surgery experience strongly preferred

What We Offer

• Competitive pay, Bonus potential, and annual merit reviews
• Medical, Dental, Vision, Life Insurance
• Health Savings Account (HSA) with HDHP health plans
• PTO, Sick Time, Paid Holidays, Paid Parental Leave
• Short-Term and Long-Term Disability
• 401(k) Plan with Company Match
• Employee Assistance Program (EAP)