HVAC Service Technician

Job Description

Job Description

HVAC Service Technician

Burns & McBride Home Comfort | New Castle, DE

Do Your Best Work with a Company That Supports You

Experienced HVAC technicians have options. The right company should offer more than a full schedule—it should provide steady customer demand, dependable office support, quality tools and equipment, continued training, and a team that respects the expertise you bring into every home.

At Burns & McBride Home Comfort, our technicians are supported by experienced customer service, dispatch, warehouse, and operations teams that help keep the day organized and the work moving. We believe great service starts with giving our field professionals the resources they need to diagnose accurately, communicate confidently, and complete quality work without unnecessary roadblocks.

We’re looking for an experienced HVAC Service Technician who takes pride in solving problems, building trust with homeowners, and delivering dependable repairs and maintenance. You’ll have the opportunity to take ownership of your service calls while being backed by a company that values professionalism, accountability, and long-term customer relationships.

If you’re looking for year-round work, strong earning potential, and a company that gives skilled technicians the support they need to succeed, Burns & McBride Home Comfort may be the right place for your next move.

Why Join Burns & McBride Home Comfort?

• Competitive compensation with performance-based earning opportunities
• Steady, year-round customer demand
• Strong dispatch, customer service, warehouse, and operational support
• Company-provided vehicle
• Company phone or tablet
• Company-provided uniforms
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Ongoing Technical, Safety, and Customer Service Training
• Career Advancement Opportunities
• Professional tools, technology, and field resources
• Support from an experienced HVAC, plumbing, and home services team

What You’ll Do

• Diagnose, service, repair, and maintain residential heating and cooling systems.
• Service furnaces, air conditioners, heat pumps, air handlers, mini-splits, thermostats, and indoor air quality equipment.
• Troubleshoot electrical, refrigeration, airflow, mechanical, combustion, and control-system issues.
• Perform preventive maintenance, system testing, equipment startups, and safety inspections.
• Clearly explain diagnosed problems and present homeowners with appropriate repair, maintenance, or replacement options.
• Obtain customer approval before beginning work and collect payment when appropriate.
• Complete accurate estimates, service notes, equipment records, photos, and required documentation.
• Communicate parts, scheduling, and return-trip needs promptly to the office.
• Protect customers’ homes and maintain clean, safe, and professional work areas.
• Maintain assigned vehicle inventory, tools, equipment, and materials.
• Coordinate with dispatch, customer service, installation, warehouse, and management teams.
• Participate in ongoing technical, safety, sales, and customer service training.

What We’re Looking For

• 5+ years of residential HVAC service, repair, and maintenance experience.
• Strong diagnostic and troubleshooting abilities.
• Experience servicing furnaces, air conditioners, heat pumps, air handlers, mini-splits, and related systems.
• Knowledge of refrigeration, electrical, airflow, mechanical, combustion, and control systems.
• Ability to independently manage service calls from diagnosis through completion.
• Strong communication, presentation, and customer service skills.
• Ability to explain technical findings and available solutions clearly to homeowners.
• Comfortable recommending appropriate products and services based on customer needs.
• Commitment to safe, dependable, and high-quality workmanship.
• EPA Universal Certification required.
• NATE certification or applicable trade credentials preferred.
• Comfortable using tablets, mobile applications, and field service software.
• Valid driver’s license with an acceptable driving record.
• Ability to perform physical work in attics, basements, crawl spaces, mechanical rooms, and outdoor conditions.

What Success Looks Like

Success in this role means diagnosing HVAC problems accurately, completing dependable repairs, and helping homeowners feel confident in the recommendations you provide. You’ll take ownership of each service call, document your work thoroughly, and help Burns & McBride Home Comfort continue building long-term customer relationships through quality service and consistent follow-through.

Ready for What’s Next?

Join a company that provides the steady work, resources, and support needed to grow your skills, earnings, and career. Apply today.

Compensation includes the stated hourly wage range plus commissions and bonuses

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.