Member Services Manager

Member Services Manager

We are seeking a dynamic individual to become our new Member Services Manager at world-renowned Cooper Fitness Center. This role supports Cooper Fitness Center's mission to improve the quality and quantity of members' lives by integrating wellness programming with daily member experiences.

This position works collaboratively with the Wellness Program Director to deliver high-touch, personalized experiences that connect members to Cooper's full suite of programs. The Member Services Manager coordinates member engagement initiatives, wellness challenges, and special events while supporting the onboarding and retention of new members.

This role bridges the gap between the Member Services and Wellness departmentsfocusing on relationships, communication, and consistent service excellence.

Essential Duties & Responsibilities

• Provide exemplary customer service to members, guests, vendors, and fellow teammates.
• Maintain a positive attitude and contribute towards a quality work environment; including having a high level of teamwork and cooperation as well as strong communication.
• Have complete knowledge and understanding of all services and products while educating clientele in these areas.
• Respond to written feedback submitted by members to support their member journey and enhance member experience and club operations.
• Attend all mandatory staff meetings and service related events.
• Follow all policies and procedures for Cooper Fitness Center as designated by the Service Manager and policy and procedures manual.
• Support the mission statement and core values.
• Coordinate all aspects of the Wellness Program in partnership with the Wellness Program Director, including scheduling, assessments, member communications, and reporting.
• Serve as primary liaison between Member Services and Wellness departments to ensure alignment of programs and messaging.
• Assist in planning and implementing Wellness Program challenges, Myzone initiatives, and seasonal engagement campaigns

Requirements

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Exceptional interpersonal and customer service skills.
• Outstanding organizational and leadership skills.
• Experience in planning and budgeting.
• Possess problem-solving skills, be self-motivated, and strive for professionalism.
• Strong analytical ability and work ethic.
• Good knowledge of different business functions (finance, HR, operations, etc)
• Ability to work in group setting as well as work independently.
• Proficiency with Microsoft Office Suite.

Education and/or Experience

• High school diploma or general education degree (GED)
• Bachelor's or master's degree in business management or administration is a plus.
• Three years of relevant managerial experience.

Physical Requirements

• Must be able to lift up to and occasionally move up to 25 pounds.
• Prolonged periods of sitting at a desk and working on a computer.
• Frequently required to sit, stand, and walk on our campus.

What we provide:

• A culture focused on improving the quality and quantity of peoples lives
• Competitive pay
• Complimentary Cooper Fitness Membership for you and your spouse
• 401(k) matching after one year
• Health benefits
• Holidays - including your birthday!
• Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!
• Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives.

Cooper Aerobics is an Equal Opportunity Employer. All associates are hired on the basis of merit and their ability to perform a particular job. It is the policy of Cooper Aerobics to provide equal employment to all associates and applicants without regard to race, religion, sex, national origin, age, disability, pregnancy, military status or any other classification protected by applicable law. Job openings are listed as a courtesy and it is policy not to accept unsolicited applications or resumes.

Texas is an employment-at-will state. The employer may terminate the work relationship or change the terms and conditions of the job at any time and for any reason. The employee may also terminate the work relationship at any time. This job offer does not in any way constitute a contract. The employer also reserves the right to eliminate or alter benefits at any time. This employer participates in E-Verify.