IT Support Specialist I

Shift should be 6:00 am to 2:30 pm Monday - Friday

The IT Support Specialist I supports the reliable execution of nightly batch cycles, scheduled interface jobs, and enterprise monitoring activities in a federal IT environment. This entry-level operations role monitors job status, acknowledges and triages alerts, records outcomes, and escalates issues in time to protect the morning processing window.

The specialist works within established procedures and shift handoff practices while supporting the transition from cron- and script-based monitoring to managed cloud alerting and observability capabilities. The role provides Level 1 troubleshooting and operational support for production systems, with guidance from senior technical staff for complex issues.

Key Responsibilities

• Monitor nightly batch cycles, scheduled interface jobs, and operational dashboards to identify failed, delayed, or abnormal processing conditions.

• Acknowledge, triage, document, and track alerts and incidents received through monitoring and on-call tools, ensuring timely disposition and escalation.

• Escalate unresolved batch, interface, and production issues before established morning processing deadlines to minimize operational disruption.

• Perform Level 1 troubleshooting using approved runbooks, known fixes, job logs, and standard operating procedures.

• Support batch and job-monitoring activities using Linux cron, Python and shell scripts, Semaphore, Oracle Enterprise Manager, IPMonitor, PagerDuty, and related enterprise tools.

• Maintain accurate shift records, incident notes, handoff documentation, and operational status updates to support continuous coverage and accountability.

• Review system and job performance indicators, identify recurring issues or trends, and elevate findings to senior team members for follow-up.

• Support the adoption of managed alerting, Oracle Cloud Infrastructure monitoring, and observability practices that improve reliability and reduce dependence on manual monitoring activities.

Required Qualifications

• Associate’s degree in Information Technology, Computer Science, or a related technical field, or equivalent relevant experience.

• Up to 2 years of experience in IT operations, technical support, systems administration, batch processing, or a related technical support environment.

• Experience monitoring scheduled jobs, batch processes, interfaces, or production applications and following documented operating procedures.

• Familiarity with Linux or similar operating-system environments, including basic command-line navigation, log review, and scheduled-task concepts.

• Basic experience or coursework in scripting, such as Python, shell scripting, or Bash, sufficient to review and support established operational scripts.

• Ability to perform Level 1 incident triage, document issue details accurately, apply known fixes, and escalate issues in accordance with established procedures.

• Must be a U.S. Citizen and able to obtain and maintain a Public Trust background investigation.

Preferred Qualifications

• Experience with Oracle Cloud Infrastructure monitoring, observability, or enterprise cloud operations.

• Familiarity with Oracle Enterprise Manager, Oracle Fusion Enterprise Scheduler Service, Semaphore, PagerDuty, IPMonitor, or comparable job-scheduling and alerting platforms.

• Oracle Cloud Infrastructure Foundations Associate certification, or demonstrated progress toward achieving the certification.

• Experience supporting overnight, shift-based, or time-sensitive production operations requiring disciplined handoffs and escalation practices.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$62,000 – $94,000

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.