Technical Support Manager, Customer Success & Escalations
Cribl
Cribl seeks a Technical Support Manager to lead a highly technical support team and drive customer success through deep data management expertise. You will mentor engineers, handle escalations, and shape processes while maintaining Cribl product knowledge. This remote-first role requires strong written and verbal communication, 10 years in customer-facing roles, and a proven ability to guide teams to effective solutions with a focus on customer satisfaction. #J-18808-Ljbffr Cribl
$62.6k - $132.4k
...Job Description Manages a team on... ...the operation of customer service delivery,... ...serving as point of escalation for difficult customer... ...collaboration with other technical leadership teams... ...enhance customer support and user experience... ...and internal success and reduce customer...SuggestedTemporary workImmediate startFlexible hours$78k - $84k
...global presence, we empower our customers with innovative compliance... ...E, we're seeking a Customer Success Manager who can transform customer... ...highlight valuable features, and support them in achieving their... ...coordinate solutions before issues escalate. Connect customers with...SuggestedFull timeWork experience placementCurrently hiringWork at officeRemote work- ...Senior Manager, Client Services The Senior Manager... ...and primary point of escalation. Ensure consistent,... ...based operations, to support client strategy and operational... ...other teams to ensure successful execution of client... ...in client services, customer success, account...SuggestedContract work
$112.3k - $143.6k
...Role Driivz is looking for a Technical Customer Success Manager (Technical CSM) to own and develop... ...systems. Partner with Product, R&D, Support, Operations, and other internal... ...coordinate complex customer issues and escalations, ensuring clear communication,...SuggestedLocal areaRemote work$70.7k - $120.3k
Customer Success Manager II Location: US-MA-Remote ID: 2026-14640 Category:... ..., Marketing, and Customer Support to ensure seamless customer... ...customer needs. Manage escalations with sound judgment, ensuring... .... Ability to translate technical, operational, and business...SuggestedRemote workAfternoon shift$135k - $149k
...Engagement Lead Senior Manager you will lead client-... ..., bringing together customer success management and... ...strengthen relationships and support outcomes across... ...balance action with escalation while coaching others... ...messages that connect technical details to outcomes-...Full timeWork experience placementH1b$60k
...The Customer Engagement Manager is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base—serving primarily subcontractors, general... ...In this role, you will help customers successfully engage with and realize value from...Full timeFor contractorsWork experience placementFor subcontractorWork at officeLocal areaRemote workHome officeWork visa$85k
...Client Success Manager This position is not eligible for sponsorship and Paycom is unable to support an optional or curricular practical training (OPT/CPT) program. Paycom is... ...term partnerships and deliver world-class customer service. When You Win, We Win Paycom...$67k - $101k
...Posting Type Remote/Hybrid Job Overview The Customer Success Manager is the named outcome owner for a portfolio of RelativityOne subscription accounts. This role operates at scale to spark growth, drive transformation, and ensure accounts arrive at renewal...Remote work$30 - $40 per hour
...thousands of active customers across 185 countries... ...Vultr is seeking a Technical Support Engineer to join our... ...our global customer success team. In this role, you... ...infrastructure, serving as an escalation point for complex... ...work independently, manage shifting priorities,...Hourly payFull timeWork at officeImmediate startRemote workFlexible hoursShift work$116k - $181k
...for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry... ...Cribl is seeking a Technical Support Manager to be a part... ...centered on customer success by providing in-depth... ...Manage Customer Support Escalations and be the calm voice...Temporary workRemote work- ...Senior Director of Customer Success About the Company Leading healthcare technology company providing an AI-native operating system... ...and customer health scores, and demonstrating P&L awareness in managing the team. The Senior Director will also be tasked with team leadership...
- ...originations, servicing, and managed servicing solutions. Our customers include the... ...Purpose: The Technical Account Executive... ...as a primary escalation point, and advise... ...opportunities. A successful Technical Account... ...primary technical support escalation for assigned...
$119.6k - $215.4k
...high ROI and standout customer experiences? Do you... ...Prestigious Customer Success & Professional Services... ...customers, providing technical advisory and thought leadership... ...thinking, program management, technical acumen, pre... ...Akamai, we don't just support the internet; we power...Work experience placementWork at officeRemote work- ...for utilities and cities to manage energy and water. We create a... ...industry by developing strategic customer relationships, identifying... ...revenue growth, and customer success across assigned utility accounts... ..., and CRM data integrity to support accountable business planning...Contract workWork at office
- ...Confirmation Call Center Manager LBT of Oklahoma City Oklahoma... ...for delivering outstanding customer service. Responsibilities... ...provide ongoing coaching and support. Manage sales representatives... ...customer concerns and escalated issues professionally. Track...Full timeWork at officeWeekend workAfternoon shift
$141.55k - $214.4k
...AI CRM, where humans with agents drive customer success together. Here, ambition meets action.... ...for DoW assists its customers and the supporting system integrators to establish more... ...unique professional skills in opportunity management and solution selling. You take...Full timeContract workRemote work$138.8k - $188.9k
...generation, consistently meet license, support, and service revenue targets, and directly impact customer experience. This role offers a... ...-team alignment and customer success.• Influence the customer... ...territory planning, forecasting, and managing a full sales cycle.• Excellent...Full timeTemporary workLocal areaRemote workFlexible hours$174.5k - $389.4k
...with marketing, product, and customer success, the team combines go-to-... ...across enterprise accounts, managing complex, multi-stakeholder deals... ..., and financial health; support work-life balance; and contribute... ...application follow-ups or technical issues, will not be...Work at officeRemote work3 days per week$15 - $30 per hour
...Intern – Account Manager Starting Summer 2027 Location: Oklahoma City, OK United... ...experience in supply chain management and customer strategy? As an Account Management... ...to meaningful work that supports our customers' success. This is more than an internship. It...Hourly payFull timePart timeSummer workInternshipWork at officeRemote work- ...integrated solutions that support commercial, defense,... ...challenges for customers in highly regulated and... ...remote role for an Account Manager at Honeywell Aerospace... ...or customer success experience, ideally in... ...as is familiarity with technical products or services....Part timeWork at officeRemote work
$100k
...an AI company that orchestrates intelligence for revenue and customer success teams. We partner with leading GTM platforms to help... ...measurable business impact Close large, complex deals by aligning technical capabilities with strategic business priorities Pipeline...Remote work$55k - $85k
...industry leader in Energy Management, Building Automation,... ...new and existing customers and contractors. Your... ...estimates and successfully closing business deals... ...Commercial Building Systems support. With hundreds of... ...years’ experience or technical training in Mechanical...Full timeTemporary workFor contractorsImmediate startFlexible hoursShift work$160.3k - $214.4k
...where humans with agents drive customer success together. Here, ambition... ...challenges. We don't just 'manage' data; we power the architecture... ...blend of sales acumen and technical depth. We are looking for a... ...Our benefits and resources support you to find balance and be your...$84.9k - $154.5k
...functions. This role manages weekly day-to-day... ...as the primary escalation point for service... ...maintaining focus on customer satisfaction and... ...standards Provide technical guidance and troubleshooting support Conduct service... ...by an employee to successfully perform the...Contract workWork at officeShift work- ...Development and Product teams to lead technical sales conversations. You’ll know every... ...Hand off closed deals smoothly to Customer Success so customers stay and grow What you... ...sales ~ Hands-on CRM and opportunity management experience (Zoho is a plus) ~ Strong...Full timeContract workWork experience placementRemote workWork from home
- ...AI-enabled solutions that span practice management to electronic medical records and e-... ...commercial judgment needed to become a successful full-cycle Account Executive. You'll have... ...ability to convert opportunities into customers, and the revenue you generate. What...Full time
$115k - $136k
...The Enterprise Account Manager is responsible for the... ...portfolio of existing customers. This role focuses on... ...leadership and the customer success team, the Account... ...on investment vs. technical functionality to drive... ...groups to celebrate and support our diversity. BlackLine...Full timeTemporary workWork at officeShift work3 days per week- ...ResMed seeks a Customer Success Manager to guide healthcare providers in optimizing their use of Brightree's business management solutions. The... ...quarterly business reviews with strategic insights Identify and support opportunities for expanded product adoption and workflow...
- ...Director, Client Success Function: Client Success Employment... ...growth role, not an operational support role. The Director will own... ...organization, not just the teams managing current PHIL programs... ...product roadmap discussions, escalating operational issues, and advocating...Full timeRemote work
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