Business Intelligence Manager

Business Intelligence Program ManagerTwitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.As the Business Intelligence Program Manager, you will join a small, high-impact team responsible for CT's data infrastructure, operational reporting, analytical insights, and dashboards. You will translate operational data into clear insights that help leadership and partners make informed decisions across Trust & Safety (T&S) and Customer Experience (CX). You will also be responsible for CT's financial operations, including operational expenses, workforce management, and regular financial reviews.You can work in San Francisco, CA; Los Angeles, CA; Irvine, CA; New York, NY; or Seattle, WA.You will:Own and maintain CT's core KPI dashboards and data infrastructure, ensuring leadership has accurate, timely visibility into operational performance across T&S and CX.Build and deliver CT's Monthly Business Review (MBR) data, QBR metrics, and financial analysis, communicating performance clearly to audiences from ICs to senior managers.Develop cost and demand forecasting models that inform vendor staffing decisions, budget planning, and capacity allocation across CT's outsourcing operations.Partner with Data Science, Community Health, and engineering teams to maintain CT's data sources, manage a centralized data request intake process, and ensure dashboards are built on scalable infrastructure.Track the impact of CT's AI automation programs on volumes, costs, and operational capacity, surfacing findings and recommendations to your manager and stakeholders.Perks:Medical, Dental, Vision & Disability Insurance401(k)Maternity & Parental LeaveFlexible PTOAmazon Employee Discount