Hotel Front Desk Manager

Job Description

Job Description

We’re in search of a hotel front desk supervisor who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation, and the first-person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!

Why Join Us?

• Leadership opportunity within a stable extended stay hotel
• Supportive team environment with growth potential
• Employee discounts and benefits are available
• Respectful, no-drama workplace culture focused on accountability and teamwork
• Opportunity to make a direct impact on guest satisfaction and operational success

$18 hourly

• Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
• Handle the front desk budget and order office supplies as needed
• Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
• Compile occupancy reports and financial information for the general manager

• Ensure adherence to IHG brand standards in all front desk operations and guest interactions
• Supervise daily front desk operations and ensure smooth shift coverage
• Support, coach, and train front desk agents to ensure consistency and performance
• Ensure compliance with IHG brand standards and hotel operating procedures
• Monitor guest check-in and check-out processes for accuracy and efficiency
• Handle escalated guest complaints, issues, and service recovery situations
• Oversee the accuracy of billing, deposits, authorizations, and guest folios
• Conduct daily audits of front desk transactions and reports as needed
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction
• Maintain clear communication between departments to support smooth operations
• Ensure proper shift handoffs and communication logs are completed
• Assist in scheduling, coverage, and front desk personnel needs as directed
• Enforce IHG service standards in all guest interactions
• Support service recovery efforts to protect guest satisfaction scores
• Assist the General Manager where needed

• Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
• Have superb communication skills, management skills, and multitasking skills
• High school diploma or equivalent certification required (GED)
• Bookkeeping skills and experience with MS Office a plus
• 1 year of previous experience working in the hospitality industry

• Previous front desk, guest service, or supervisory experience preferred
• Strong leadership and communication skills
• Close attention to detail, especially with billing and operational accuracy
• Ability to multitask and manage priorities in a fast-paced environment
• Experience with hotel property management systems preferred
• Strong problem-solving and conflict resolution skills
• Must be reliable, punctual, and able to work flexible shifts, including weekends and holidays
• Ability to lead by example and hold team members accountable to standards
• Ability to support and assist the General Manager with daily operational needs, reporting, and front desk oversight

At Ark Hospitality, we believe great guest experiences start with great team members. We are committed to providing exceptional service, fostering teamwork, and creating a positive work environment where employees feel valued and supported.

Our culture is built on integrity, respect, and excellence, with opportunities for growth and development throughout the hospitality industry.