Guest Services Representative

Orlando Health Health Central Hospital

Orlando Health Health Central Hospital is a 252-bed comprehensive medical and surgical acute-care facility located in Ocoee, Florida. It has been serving the residents of west Orange County for more than 70 years. Services range from 24/7 emergency care to cardiovascular and stroke care, neurosciences, oncology, orthopedics, minimally invasive robotic surgery and more. The hospital has accreditations and designations in many specialty services, including bariatric surgery, spine surgery, stroke, and hip and knee joint replacement. It has earned 2024-25 High Performing Hospital ratings in five areas COPD, diabetes, heart attack, heart failure and hip replacement from U.S. News & World Report, and 2024 Top Teaching Hospital recognition from The Leapfrog Group.

Orlando Health Health Central is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida's east to west coasts, Central Alabama and Puerto Rico. The team members honor the over 100-year legacy by providing professional and compassionate care to the patients, families and communities they serve.

Orlando Health is committed to providing benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. Benefits begin on day one and offer flexibility wherever possible, so that you can be present for your passions.

Shift Position Summary

Provides directions to guests/team members within the hospital system, and the Orlando area.

Responsibilities

• Escorts guests to their in-hospital destinations as needed.
• Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
• Provides information to all hospital team members.
• Responds to needs of guests/team members either on the phone or in person.
• Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
• Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
• Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
• Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
• Presents a professional image in dress, hygiene and communications skills.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Attends in services/meetings as required.
• Completes all mandatory education.
• Assume the responsibility for professional growth and development.
• Other duties as assigned.

Qualifications

• Education/Training: High School diploma or equivalent.
• Licensure/Certification: None.
• Experience: Two (2) years of experience in a customer service setting.