Technical Trainer

Job Title: Technical Trainer

Position Overview:

We are seeking an experienced and motivated Technical Trainer to join our team. This role is ideal for someone who has strong technical knowledge, excellent communication skills, and a passion for developing employees. The Trainer will be responsible for preparing new hires and current team members for various operational roles while ensuring compliance with company standards and processes.

Key Responsibilities:

• Deliver structured training sessions for new hires and current employees

• Train team members on device screening, diagnostics, and Level 2 (L2) repairs

• Teach operational processes, including system usage, workflows, and procedures

• Assist the technical support team as needed

• Create and maintain training materials, standard operating procedures (SOPs), and assessments

• Clearly explain technical concepts to employees with varying experience levels

• Evaluate trainee performance and provide constructive feedback

• Maintain accurate training records and documentation

• Ensure compliance with company standards and audit requirements

• Work closely with operations, quality, and support teams to align training with business needs

• Continuously improve training programs based on feedback and performance

Required Qualifications:

• Experience with smartphone and/or laptop repair and refurbishment

• Knowledge of diagnostics, quality control, and hardware troubleshooting (L2 repairs)

• Understanding of ESD (Electrostatic Discharge) safety practices

• Strong communication and presentation skills

• Excellent organizational skills and attention to detail

• Ability to train and manage groups effectively

• Professional attitude with strong reliability and accountability

Preferred Qualifications:

• Previous experience as a trainer, coach, or team lead

• Background in repair operations, electronics manufacturing, or refurbishment environments

• Familiarity with audits, compliance, and documentation standards

• Bilingual (English/Spanish) preferred

Ideal Candidate:

The ideal candidate is a detail-oriented and team-focused professional who can effectively train and support employees. You take pride in ensuring team members are confident, capable, and aligned with company standards, while maintaining a positive and professional work environment.

Pay Details: $20.00 to $22.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.