Customer Service Agent

Customer Service Representative (Full-Time)Location: SIXT Rent a Car – Cincinnati/Northern Kentucky International Airport (CVG) Company: Tom Wood Group Employment Type: Full-Time Pay: $17.00–$19.00/hour (based on experience)Available Shifts:Sunday–Thursday: 7:30 AM – 3:00 PMFriday–Monday (4-day workweek):Friday & Saturday: 7:30 AM – 5:00 PMSunday & Monday: 9:30 AM – 7:00 PMMonday–Friday: 1:30 PM – 9:00 PMJob Summary:SIXT Rent a Car, a proud member of the Tom Wood Group, is seeking enthusiastic and customer-focused Customer Service Representatives to join our full-time team at the Cincinnati Airport location. This role is ideal for individuals who enjoy working with people, problem-solving, and thriving in a fast-paced environment while delivering a seamless rental experience.Key Responsibilities:Greet customers in a friendly and professional manner and assist with the rental processProcess reservations, modifications, and vehicle returnsEducate customers on rental terms, vehicle features, insurance options, and available upgradesConduct vehicle walk arounds before and after rentals to document vehicle conditionResolve customer questions, concerns, or complaints with professionalismCoordinate with operations to ensure vehicle availability and efficient workflowMaintain a clean and organized counter/work areaAdhere to all company policies, safety procedures, and customer service standardsQualifications:High school diploma or equivalent requiredPrior customer service experience preferred (hospitality, retail, or automotive a plus)Strong verbal and written communication skillsPositive attitude with a professional and courteous demeanorAbility to remain calm and solution-focused in a fast-paced environmentStrong attention to detail and organizational skillsValid driver’s license with a clean driving recordComfortable working indoors and outdoors in all weather conditionsAbility to stand or walk for extended periods and lift up to 30 lbsCompensation & Benefits:Pay: $17.00–$19.00/hourBenefits Include:Paid Time Off (PTO) & VacationPaid HolidaysMedical, Dental & Vision Insurance401(k) with Company MatchLife & Disability InsuranceTraining & Career DevelopmentTuition ReimbursementDailyPay & Wisely Pay OptionsService AwardsCareer advancement opportunities within the Tom Wood GroupAbout Tom Wood Group:Family-owned and locally operated for over 50 years, the Tom Wood Group operates automotive dealerships and rental services across the Midwest and New Zealand. Our culture is built on our core values:Humbly ConfidentPassionately DrivenSincere Desire to Help OthersUncompromising IntegrityPre-Employment Requirements:Offers of employment are contingent upon successfully passing:Criminal background checkMotor vehicle record reviewSocial Security number verificationDrug screeningTom Wood Group is an Equal Opportunity Employer.