Administrative & Community Outreach Coordinator

Job Description

Job Description

We are accepting applications for an anticipated full-time Administrative &
Community Outreach Coordinator. This position combines administrative organization,
family communication, referral coordination, and community outreach with
approximately 10–15 hours of direct support per week, as needed.
Direct-support hours are included within the full-time schedule. Dedicated time will
also be reserved for administrative and outreach responsibilities.
The coordinator reports to the agency owner or designated supervisor.

General Accountabilities

Administrative Responsibilities
Respond professionally to telephone calls, emails, and service inquiries.
Maintain calendars and schedule tours, meetings, and follow-up conversations.
Organize intake paperwork and coordinate enrollment steps with agency
leadership.
Maintain accurate referral records, contact information, and follow-up dates.
Prepare correspondence, forms, and approved informational materials.
Organize confidential consumer and agency records using authorized systems.
Monitor assigned tasks and notify management of missing information or
approaching deadlines.
Provide weekly updates on completed work, outstanding tasks, and support
needed.

Community Outreach & Referral Coordination
Develop professional relationships with Service and Support Administrators
(SSAs), families, guardians, and community organizations.
Communicate accurate information about Illuminate Care’s services and current
availability.
Follow up with prospective consumers and families in a timely, respectful
manner.
Coordinate program tours and help visitors understand available services.
Participate in approved community events, provider fairs, and outreach
meetings.
Assist with approved social media content and marketing materials.
Track outreach activities, inquiries, tours, and next steps.
Respect individual choice and refer service commitments, admission decisions,
and proposed start dates to agency leadership for approval.

Direct Support Responsibilities
Provide approximately 10–15 hours of direct support weekly, as needed, which may
include:
Supporting activities, social interaction, and community participation.
Assisting consumers with goals identified in their individual service plans.
Providing personal care and mobility assistance according to individual needs,
training, and agency procedures.
Supporting wheelchair users and assisting with transfers only when trained and
authorized.
Maintaining a safe, welcoming, and respectful environment.
Completing accurate and timely service documentation.
Promptly reporting incidents, changes, and concerns according to agency
procedures.
Required screening, orientation, and training must be completed before
independently providing direct support.

Job Qualifications
Required Qualifications
High school diploma or equivalent.
Strong verbal and written communication skills.
Professional telephone manner and a welcoming approach to families and
visitors.
Strong organization, attention to detail, and consistent follow-through.
Reliable attendance and availability for the agreed work schedule.
Ability to work independently, prioritize tasks, and communicate when
assistance is needed.
Ability to use email, calendars, Microsoft Word, spreadsheets, and electronic
record systems.
Commitment to confidentiality, dignity, and individual choice.
Willingness and ability to perform both coordination and direct-support duties.
Ability to meet applicable screening and training requirements.
Ability to perform the essential functions of the position, with or without
reasonable accommodation.

Preferred Qualifications
Experience in administration, customer service, community outreach, intake, or
referral coordination.
Experience supporting individuals with developmental disabilities.
Familiarity with Ohio DODD services, individual service plans, and SSA referrals.
Experience communicating with families, guardians, and community partners.
Experience maintaining referral trackers or customer relationship management
systems.
Experience creating professional outreach materials or managing business social
media content.

Illuminate Care, LLC supports individuals with developmental disabilities through
services including Adult Day Support, Homemaker/Personal Care, Community
Integration, Non-Medical Transportation, and Respite. We are committed to respectful,
person-centered support that encourages independence, meaningful relationships,
and community participation.

Company Description

Illuminate Care, LLC supports individuals with developmental disabilities through\r\nservices including Adult Day Support, Homemaker/Personal Care, Community\r\nIntegration, Non-Medical Transportation, and Respite. We are committed to respectful,\r\nperson-centered support that encourages independence, meaningful relationships,\r\nand community participation.