Express Service Advisor

Assistant Automotive Service WriterBay Ridge Subaru is a trusted Subaru dealership serving Brooklyn and the surrounding communities. We pride ourselves on exceptional customer service, transparency, and a team-oriented culture. Our service department is growing, and we're looking for a dedicated Assistant Automotive Service Writer to support our Service Advisors and deliver a first-class ownership experience to our customers.Position OverviewThe Assistant Automotive Service Writer plays a key support role within the service department, assisting Service Advisors with customer interactions, documentation, and workflow coordination. This position is ideal for someone looking to build a long-term career in automotive service within a dealership environment.ResponsibilitiesGreet Subaru customers and assist with service check-in and vehicle informationSupport Service Advisors with repair orders, estimates, and service documentationCommunicate service updates, completion times, and basic maintenance recommendationsCoordinate with technicians to ensure accurate repair descriptions and timely workflowAnswer incoming service calls and help schedule appointmentsMaintain detailed and accurate customer and vehicle recordsAssist with warranty documentation and recalls as neededHelp maintain a clean, organized, and customer-friendly service drivePromote Subaru maintenance standards and customer satisfactionQualificationsPrevious automotive service, dealership, or customer service experience preferred but not requiredBasic understanding of automotive maintenance and repair terminology preferred but not requiredStrong communication and interpersonal skillsAbility to multitask in a fast-paced dealership environmentProficiency with computers and dealership service software (or ability to learn)Professional appearance and positive, team-oriented attitudeWhat We OfferCompetitive compensation with growth potentialOngoing training and support in a Subaru dealership environmentOpportunities for advancement to Service Writer / Service Advisor rolesStable schedule and modern service facilitySupportive management and collaborative team cultureEmployee discounts on service and vehicle purchases