Client Advisor

Responsibilities Hosting clients and other stakeholders with the ability to provide a personalized customer experience Acknowledge selling of watches, accessories and services as the main task and exceeding turnover targets set by the Boutique Manager Identify and/or create sales opportunities inside and outside the boutique environment to activate the network, recruit prospects and clients Find ever new and creative means to exceed client expectations Establish strong personal relationships with clients from different backgrounds Support these relationships through constant focus and attention on CRM; develop and maintain a client database and manage clienteling activities on a day‑to‑day basis Handle customer service requests and related processes Know IWC’s history, products, partnerships, and the watch and luxury industries Deliver outstanding client service and treatment to make a clear difference versus the competition Act as a brand ambassador in and out of the boutique Organize and execute all operational tasks in detail and with care Maintain the boutique according to global IWC visual merchandising standards Be part of a boutique team and support the overall organization of the boutique with a strong team approach Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM, etc.) to participate in boutique administration and elevate the BTQ KPI Qualifications 3‑5 years of experience in sales or hospitality Applicants with a background in sales or hospitality are preferred Technical Skills & Abilities Fluent in English Comfortable with video chat software Personal Skills Strong team‑player mindset Excellent communicator with the ability to develop strong networks Curious and resourceful; able to work independently on creating sales leads Result‑oriented and driven Strong selling skills Accountable and reliable Able to handle a large diversity of tasks in a timely manner; very organized and disciplined High emotional intelligence and general education Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior Able to adapt approach individually to the respective client Open and outgoing personality Demonstrate eagerness and enthusiasm to learn and grow Creative, curious and versatile with good interpersonal competencies and empathy Has perfect manners and can maintain a conversation elegantly Salary Expected Salary Range: $22 - $25 Salary will be determined based on relevant skills and experience. #J-18808-Ljbffr IWC Schaffhausen