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VP/Director, Agency Operations Management Ormond Beach / Daytona Beach

Criterion Executive Search

Job Description

Job Description

We're looking for an experienced VP/Director, Agency Operations Management to lead our account management team, strategy, and growth initiatives. This role will be essential in partnering with leadership teams throughout the organization for ongoing collaboration.

  • Manage, coach, and develop the commercial and personal lines account management team
  • Oversee workflow management for best practices and monitor KPIs, translating them into measurable actions
  • Hire and onboard high-performing team members; set goals and track performance
  • Collaborate with sales and operations teams
  • Build strong carrier relationships and maintain high standards of service to ensure client retention
  • Ensure compliance with relevant regulations
 
Requirements
  • Strong people management and leadership skills
  • Deep knowledge of commercial lines insurance
  • 7-10+ years of experience in commercial account management /executive
  • 2-5+ years in a progressive leadership role with an independent agency/broker
  • Degree in Risk Management or a related field
Vacancy posted 25 days ago
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