Desktop Technician

$20 - $21 per hour

US Tech Solutions

Phoenix, AZ

$20-$21 per hour

Phoenix, AZ

Contract

Duration: 06 months with possible extension

Job Description:

The Field Service Technician - IT provides hands-on technical support for end users at the Tolleson, Arizona site. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment. The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams.

Key Responsibilities:

Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
Troubleshoot and resolve hardware, software, and network connectivity issues
Perform Active Directory administration tasks
Support Windows 11 and Microsoft 365 environments
Provide limited support for corporate mobile devices
Troubleshoot Cisco VPN and Citrix issues
Provide remote support using tools such as LogMeIn
Perform device imaging and deployment (USB/PXE)
Maintain asset inventory and documentation
Support printer and IP telephony systems
Coordinate hardware ordering and deployment
Manage and update tickets in ServiceNow
Assist with IT projects and Smart Hands support

Experience:

1+ year hardware support experience **
1+ year in person, customer facing IT support **
Strong troubleshooting and communication skills

Desired Experience/Skills:

Manage incoming requests through ticketing system among team
Experience using ServiceNow to manage assigned tickets

Preferred Certifications:

CompTIA ITF+ CompTIA A+ CompTIA Network+ CompTIA Server+ CompTIA Cloud+ CompTIA Mobility Education:
Associate's Degree in IT or relevant field

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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Vacancy posted 4 days ago

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