Ticket Office Assistant Manager - Winter

Ticket Office Assistant Manager - Winter 2026-27The Assistant Ticket Manager supports the daily operations of the Mountain Sales department with a strong focus on delivering an exceptional guest experience and driving sales. This role works closely with the Ticket Office Manager to ensure seamless ticketing and sales transactions, efficient workflows, and consistent service across all guest touchpoints. The Assistant Ticket Manager also assists in training and coaching staff to meet performance goals and consistently deliver the high level of service expected at Aspen Snowmass. This position reports to the Ticket Office Manager.The budgeted salary range for this position is $63,832 - $73,682. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus. Applications for this position will be considered on a rolling basis.Essential Job Functions / Key Job Responsibilities:Support daily operations of the Mountain Sales department to ensure a seamless, guest-focused sales experienceLead and manage front-line staff, adjusting to business levels, delegating effectively, and providing coaching and performance feedback including seasonal evaluations and succession planningProvide on-the-ground support for guest interactions, resolving complaints promptly and professionallyAssist with hiring, onboarding, scheduling, payroll, and communication for office staffTrain staff on sales techniques, product knowledge, guest service best practices, resort systems, and current events, while developing and maintaining up-to-date training materialsPromote and sell lift access products, activity tickets, lessons, rentals, and related services with a focus on upselling and maximizing revenueBook private lessons and reservation-based products, ensuring smooth and accurate transactionsMaintain a clean, organized, and well-supplied office environmentBuild strong relationships across departments to support collaboration and guest satisfactionOther duties as assignedQualifications:Education & Experience Requirements:High school diploma or equivalent required; bachelor's degree preferredMinimum of 1 year of experience in a supervisory or leadership role within a guest service or sales environment requiredProven experience managing small teams, including hiring, training, scheduling, and performance management preferredProven track record of driving sales and delivering exceptional guest service preferredKnowledge, Skills & Abilities:Proven experience handling cash transactions accurately and securely while maintaining a positive guest experience in a fast-paced environmentAdvanced computer skills, including efficient typing and the ability to navigate multiple software platforms simultaneously to support smooth sales operationsFamiliarity with Resort Technology Partners (RTP) software preferred to ensure efficient ticketing and maximize sales opportunitiesStrong organizational and analytical skills with the ability to prioritize tasks and manage time effectively to enhance both operational efficiency and guest satisfactionDemonstrated problem-solving abilities with a calm, solution-oriented approach to resolve guest concerns and sales challenges promptlyAbility to identify and capitalize on upselling and cross-selling opportunities to drive revenue while enhancing guest satisfactionExcellent verbal and written communication skills to engage guests, collaborate with team members, and coordinate with other departmentsSkills in motivating and guiding a team to consistently deliver exceptional service and meet or exceed sales goalsFlexibility and adaptability to respond effectively to changing business demands and guest needs in a seasonal, fast-paced environmentMultilingual abilities are a plus, improving communication and creating a welcoming environment for a diverse guest populationAdditional Information:Work Environment & Physical Demands:Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be requiredRegularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfacesMust be able to frequently lift, push or pull up to 50 lbs. individually or with assistanceJob Benefits:Paid Time Off ProgramsPaid Leave ProgramsEmployee Ski Pass and Dependent Ski PassesOther company perksAspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.