Account Manager

Job Description

Job Description

CenterPoint creates outstanding exhibits, events, and branded environments that captivate customers and elevate our clients' brands. With over 40 years of experience, we blend innovative design, expert craftsmanship, flawless execution, and exceptional customer service to deliver remarkable solutions to our clients. Our full-service approach enables us to provide turn-key trade show, event, and branded environment solutions, partnering with our clients to achieve superior results.

Company Values: People are our Center! At CenterPoint, our foundation is built on the values of quality, service, integrity, and innovation. These principles define our identity and guide our actions, shaping a dynamic and inclusive workplace.

We are seeking a strategic Account Manager to join our team in the fast-paced trade show industry. In this role, you will work in partnership with the Senior Account Manager to lead client projects from beginning to end with a sense of urgency and excellence that fuels on-going and future business opportunities.

Key Responsibilities:

• Lead day-to-day business objectives and manage on-going projects for current clients in a highly collaborative environment.
• Meet with clients frequently, serving as a primary contact and problem-solver between clients and all internal departments and vendor partners.
• Assist in the presentation of creative design and budget proposals.
• Manage multiple projects, schedule changes and impending deadlines.
• Monitor and track client project costs against estimates, ensuring alignment with approved budgets.
• Act as a liaison between clients and internal departments as well as outside vendors. This includes addressing issues or delays in a project as well as communicating client feedback.
• Collaborate with internal departments to ensure the smooth flow of communication.
• Maintain working knowledge of client inventory, graphics, booth assets, and event strategy, continuously developing expertise to support effective day-to-day execution
• Develop and maintain working knowledge of clients' exhibit assets as well as their yearly trade show and event schedules.
• Prepare and complete 'show service' orders for client events. This includes interacting with third party vendors as necessary to meet client needs and objectives as well as soliciting and reviewing bids for various services.
• Negotiate contracts, invoices, secure payment terms and resolve billing disputes.
• Collaborate with the Warehouse team to manage and document client product inventory for shows and events as needed.
• Maintain positive relationships with clients and identify additional business opportunities with existing clients when appropriate.
• Model and promote company core values – Individuals, Service, Excellence, Integrity, Accountability, Teamwork, Innovation – across all interactions and work activities.
• Perform other duties as assigned.

Required Skills/Abilities:

• A positive team player with outstanding client relationship-building and networking skills.
• Proven success in customer service and project management.
• Ability to connect and engage with a variety of personalities from the client, vendors and internal organization.
• Proven ability in managing vendors, clients and onsite event support, leading to successful project outcomes.
• Proficiency in managing budgets for multiple projects.
• Exceptional attention to detail with strong organizational skills and the ability to manage multiple projects simultaneously.
• Proven ability to meet strict deadlines in a fast-paced environment.
• Strong written and verbal communication skills with a commitment to exceptional customer service.
• Strong problem solving skills with the ability to make sound decisions independently, anticipate obstacles, and act with a sense of urgency.
• Proficient in Microsoft Suite and other internal software/systems.
• Comprehensive understanding of client trade show and event strategy
• Travel to client tradeshow/events required with ability to work extended hours and weekends when necessary.

Education and Experience:

• Bachelor's degree in Business, Hospitality, Communications, or related field or relative experience.
• 5-7 years account management/project management experience.
• Tradeshow or event experience is strongly preferred.

At CenterPoint, we celebrate workplace diversity and maintain an environment of mutual respect. We are dedicated to being an equal-opportunity employer, promoting diversity and inclusion. Our comprehensive benefits cater to various life circumstances and needs, prioritizing our team members' well-being and personal growth. We provide ample career development opportunities and encourage a harmonious work-life balance for holistic success. All benefits are subject to eligibility requirements.

Equal Opportunity Employer: We invite applications from candidates of all backgrounds and experiences. Our employment decisions are based on job requirements and individual qualifications, irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or other legally protected statuses. We ensure an inclusive hiring experience and accommodate applicants who require reasonable accommodations under applicable laws.

To join our team and contribute to crafting exceptional experiences that resonate with clients and drive success, please submit your application. Please reach out to View email address on click.appcast.io with any questions.

 

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) Employer Match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account/Flexible Spending Account
• Life Insurance
• Short/Long Term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program
• Vacation Time
• Sick Time
• Paid Time Off
• Paid Holidays

 

Work Location: In person: 375 Rivertown Drive, Woodbury, MN 55125