Senior Account Manager

Job Description

Job Description

CenterPoint creates outstanding exhibits, events, and branded environments that captivate customers and elevate our clients' brands. With over 40 years of experience, we blend innovative design, expert craftsmanship, flawless execution, and exceptional customer service to deliver remarkable solutions to our clients. Our full-service approach enables us to provide turn-key trade show, event, and branded environment solutions, partnering with our clients to achieve superior results.

Company Values: People are our Center! At CenterPoint, our foundation is built on the values of quality, service, integrity, and innovation. These principles define our identity and guide our actions, shaping a dynamic and inclusive workplace.

We are seeking a strategic Senior Account Manager to join our team in the fast-paced trade show industry. This person will be a strategic sales professional with a passion for outstanding client service, innovation and thoughtfulness. Main responsibilities include developing, defining and managing a book of business, driving positive revenue growth and collaborating with cross-functional internal and external teams to identify and respond promptly to client needs.

Key Responsibilities:

• Develop, define and manage a book of business, driving positive revenue growth through cross functional collaboration and strategic execution of client projects.
• Unearth new sales opportunities and grow existing relationships, cultivating long-term partnerships.
• Lead day-to-day business objectives and manage on-going expectations for current clients through clear, accurate, and timely communication.
• Serve as primary client contact, owning the overall relationship while driving day to day project execution.
• Facilitate communication between clients, internal departments and vendor partners.
• Collaborate with clients to define their tradeshow marketing strategy and present creative design and budget proposals, assuring all components are aligned with brand and project objectives.
• Lead meetings with the account team to discuss upcoming work, review current work and identify additional immediate needs.
• Collaborate with the Design team to develop and present creative design concepts and budget proposals to clients.
• Manage multiple complex projects, while navigating schedule changes, critical deadlines, and unexpected challenges.
• Monitor client project costs and ensure healthy company profit margins.
• Maintain working knowledge of the clients' inventory, graphics and booth assets.
• Continuously develop and utilize expertise of client trade show and event strategy to support effective day to day project execution.
• Negotiate contracts, invoices, secure payment terms and resolve billing disputes.
• Evaluate tradeshow Return on Investment (ROI) with clients and make constructive recommendations for future events.
• Model and promote company core values – Individuals, Service, Excellence, Integrity, Accountability, Teamwork, Innovation – across all interactions and work activities.
• Perform other duties as assigned.

Required Skills/Abilities:

• Strong leadership skills with the ability to guide teams cross functionally, drive accountability, and deliver high quality results.
• Outstanding client relationship-building and networking skills.
• Established experience leading complex projects, combining strong project management capabilities with a commitment to exceptional customer service.
• Strong interpersonal skills with the ability to connect and engage with a variety of personalities
• Ability to effectively manage budgets for multiple projects with an emphasis on meeting and exceeding revenue and margin goals.
• Exceptional attention to detail with strong organizational skills and the ability to manage multiple projects simultaneously.
• Possess strong problem solving skills with the ability to make sound decisions independently, anticipate obstacles, and act with a sense of urgency.
• Strong written and verbal communication skills with the ability to confidently lead teams, delegate effectively, and provide coaching across all levels.
• Possess strong problem solving and critical thinking skills, specifically in a fast paced and high pressure environment.
• Proficient in Microsoft Suite and other internal software/systems.
• Comprehensive knowledge of client trade show and event objectives to provide strategic and personalized solutions.
• Travel to client tradeshow/events required with ability to work extended hours and weekends when necessary.

Education and Experience:

• Bachelor's degree in Business, Hospitality, Communications, or related field or relative experience.
• 7-10 years account management/project management experience required.
• Tradeshow or event experience required.

At CenterPoint, we celebrate workplace diversity and maintain an environment of mutual respect. We are dedicated to being an equal-opportunity employer, promoting diversity and inclusion. Our comprehensive benefits cater to various life circumstances and needs, prioritizing our team members' well-being and personal growth. We provide ample career development opportunities and encourage a harmonious work-life balance for holistic success. All benefits are subject to eligibility requirements.

Equal Opportunity Employer: We invite applications from candidates of all backgrounds and experiences. Our employment decisions are based on job requirements and individual qualifications, irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or other legally protected statuses. We ensure an inclusive hiring experience and accommodate applicants who require reasonable accommodations under applicable laws.

To join our team and contribute to crafting exceptional experiences that resonate with clients and drive success, please submit your application. Please reach out to View email address on us.fitly.work with any questions.

 

Pay: Annual Base Pay and Commission structure

Benefits:

• 401(k)
• 401(k) Employer Match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account/Flexible Spending Account
• Life Insurance
• Short/Long Term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program
• Vacation Time
• Sick Time
• Paid Time Off
• Paid Holidays

 

Work Location: In person: 375 Rivertown Drive, Woodbury, MN 55125