Safe Alliance - Advocate Supervisor

PURPOSE

The Advocate Supervisor – Victim Assistance Court Program supports the agency mission of providing hope and healing to those impacted by domestic violence and sexual assault by supervising staff and providing direct client services.

REPORTING RELATIONSHIPS

Reports To: Director of Victim Assistance Court Program Supervises: Court Advocates, Bilingual Navigator/E‑filing Advocate

RESPONSIBILITIES / ACCOUNTABILITIES

Client Care Ensure the availability of crisis intervention services. Develop procedures for and manage the delivery of client services in conjunction with key community partners. Assist clients with DVPO paperwork. Provide intake, assessment, crisis intervention, and safety planning. Maintain an advocacy caseload and provide direct client care. Develop individualized service plans, identify resources, and refer clients to appropriate community programs. Provide case management, including referrals to community resources, victim compensation assistance, and address confidentiality. Provide crisis intervention services by telephone or in person, including responding to hotline calls. Act with the client in mind and work to meet client needs and expectations to the extent possible. Manage client complaints and grievances. Supervise court advocate staff and ensure effective service delivery through crisis intervention, safety planning, and client needs assessment. Assist with cross‑program coordination and collaboration to ensure all client needs are met. Administration Assist with recruitment, selection, and evaluation of direct service staff. Provide primary supervision, training, support, coaching, and performance management to court advocate staff. Ensure accurate time entry and timely approval of timesheets. Ensure appropriate office staffing. Manage staff complaints and grievances. Ensure quality service delivery through clear procedures and guidelines. Ensure program goals and outcomes are met. Maintain accurate and timely client, program, and agency records, including case tracking and reporting. Adhere to agency procedures related to Critical Incident Reports, Client Satisfaction Surveys, and Peer Review participation. Work with the Program Manager to identify service gaps or barriers and recommend system advocacy priorities to the Program Director. Stewardship Increase community awareness of victimization, prevention, and available resources through public speaking and media engagement. Ensure staff are trained to handle public speaking and media requests. Support the agency mission by staffing or ensuring staff participation in at least four outreach or community events annually. Promote professional relationships with agency staff, volunteers, and community partners. Identify program development opportunities with the Program Manager and assist with implementation alongside the Director. Participate in internal agency committees as assigned. Assist in establishing outreach and awareness strategies to better reach the populations served. Professional Development Stay informed about developments and trends in trauma and victimization, especially intimate partner violence, sexual violence, and child maltreatment. Attend trainings and continuing education as required. Maintain required licensure and certifications. Other Duties Perform additional agency duties as assigned.

CORE COMPETENCIES

Agency Competencies Cultural Competence – Respects and relates well to diverse populations; understands oppression and bias; applies self‑awareness and self‑regulation. Communication and Collaboration – Communicates clearly and effectively; demonstrates strong listening skills; builds constructive working relationships. Continual Learning and Professional Development – Participates in training and professional education to maintain expertise. Quality Work Standards – Sets high standards, works thoroughly and accurately, and meets deadlines. Resiliency – Maintains performance under stress; practices self‑care; ensures personal and client safety. Position Competencies Coaching Decision Making Client Focus Initiative Managing Work Team Leadership

ESSENTIAL JOB FUNCTIONS

Travel less than 50% of the time. Travel may include local meetings and occasional overnight trips. Maintain a valid driver's license and adequate insurance. Typing and data entry. Proficiency with word processing, spreadsheets, email, and presentation software. Exercise independent judgment and objective reasoning. Identify problems, recommend solutions, and follow through. Communicate effectively in writing and verbally. Share information appropriately with team members. Use diplomacy and tact when working with staff, clients, and community partners. Maintain awareness of vicarious trauma and readiness to provide quality care. Use work time productively. Understand department and agency goals and work toward achieving them. Document work accurately, concisely, and timely. Manage multiple responsibilities and competing priorities. Work respectfully with diverse populations.

POSITION REQUIREMENTS

Regularly required to sit, use hands and fingers, and communicate verbally. Must have close, distance, color, and depth vision, with ability to adjust focus. Reasonable accommodations may be made for individuals with disabilities.

MINIMUM REQUIREMENTS

Education: Bachelor's Degree Experience: At least 4 years of relevant experience Certifications: None specified Knowledge and Skills: Not specified

PREFERENCES

Supervisory experience Master's Degree Experience working with victims Experience in human services Spanish‑speaking ability Safe Alliance may still be subject to government mandated vaccine requirements and testing similar to the ones outlined by the OSHA Emergency Temporary Standard. As a condition of employment you must be willing to submit proof of vaccination or submit testing results weekly or as outlined by the agency. Proof of vaccination status must be provided at hiring and/or upon request by the agency. Accommodations: Safe Alliance will engage in an interactive process with employees requesting medical or religious accommodations. The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status. #J-18808-Ljbffr Smartstartofmeck