Military and Veteran Student Success Coordinator

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Human Resources
View email address on aiapply.co
View phone number on aiapply.co
2201 West College Parkway
Carson City, NV 89703

Job Description

A dministrative Faculty Contract. Non Tenure Track, Benefits Eligible

The Military and Veteran Student Success Coordinator serves as the primary point of contact for all military- and veteran-related benefits and academic advising at the college. This position provides comprehensive advising services to active-duty service members, veterans, dependents, and civilian employees, with specialized expertise in VA education benefits, DoD Tuition Assistance, National Guard waivers, MyCAA, and academic pathways. The position maintains critical oversight of Department of Defense and Fallon Naval Air Base MOUs, tracks and supports Tuition Assistance students.

Additionally, the position oversees the Veteran Resource Center One Stop in Carson, coordinates outreach and onboarding initiatives, supports VA work-study operations, and serves as a backup School Certifying Official. Decisions

made in this role directly impact institutional compliance and the college’s ability to effectively serve military and veteran students.

Duties and Responsibilities:

Military & Veteran Advising

• Serve as primary point of contact (POC) for all Military and VA-related benefit inquiries

• Provide guidance on: Tuition Assistance (TA), National Guard waivers, and GI Bill benefit processes

• Deliver comprehensive academic advising services to Active-Duty Military, Civilians, Veterans and Veteran Dependents, and general population students, including but not limited to: WNC degree pathways, transfer pathways, and career guidance

• Advise on Credit for Prior Learning (CPL) and transfer credits for course applicability

• Provide on-site advising at the Fallon Naval air station

• Serve as an Allied Health program resource/expert

• Monitor Military and Veteran student progress and conduct regular check-ins throughout the semester

Military & Veteran Programming and Services

• Lead strategic development of Military and Veteran student success initiatives aligned with institutional goals

• Develop and execute enrollment, retention, and completion strategies

• Collaborate on development of onboarding tools for military and veteran students such as Checklists, Orientations, and Resource guides

• Implement regular mid-semester check-in processes with Military and Veteran Students to ensure persistence to degree

• Lead ongoing program evaluation, including development of annual reports, performance metrics, and continuous improvement strategies aligned with institutional goals

• Report retention, persistence and completion data for Military and Veteran Students to the Enrollment Management Committee and college leadership

• Complete the annual NSHE Veteran Report

• Oversight of Military and Veteran One-Stops in Carson and Fallon

• Ensure appropriate staffing and coverage

• Supervise and maintain VA Work-Study contracts and student workers

• Provide access to non-educational VA resources and referrals

• Develop, track and manage the budget related to the operations of the Military and Veteran One Stop in Carson and Fallon

• Train campus community on referral processes and veteran support resources

• Serve as back-up School Certifying Official (SCO)

• Collaborate with Controller’s Office, Financial Assistance Office, School Certifying Official and Admissions & Records (A&R) for implementation of new strategies

DoD & Fallon Naval Air Base MOU Management

• Lead MOU (Memorandum of Understanding) agreements with DoD (Department of Defense) and NAS (Naval Air Station) Fallon

• Complete all DoD MOU Audit Processes

• Act as liaison with branch Education Services Officers (ESO)/Education Liaisons

• Serve as POC (Point of Contact) for student questions related to Tuition Assistance (TA)

• Track and support Tuition Assistance students

• Collaborate with Controller's Office, Financial Assistance Office, School Certifying Official and Admissions & Records (A&R) for compliance and reporting

MyCAA Oversight

• Input and maintain WNC program information within MyCAA systems

• Manage and update program database

Community Outreach

• Represent the college at community organizations and events

• Participate in outreach activities (e.g., tabling, veteran-focused events)

Knowledge, Skills and Abilities:

Knowledge of:

• Tuition Assistance (TA), GI Bill Benefits, and National Guard

• Program planning/development and evaluation

• Data analysis and assessment methods to evaluate program effectiveness

• College and NSHE system policies and practices

• Familiarity with WNC’s service area and demographics

Skills in:

• Adapt quickly to changing needs

• Intermediate proficiency with spreadsheets and databases

• Proficiency in utilizing various technology platforms

• Cultural competence and diversity awareness

• Accuracy and attention to detail

• Methodical and strategic thinking

• Effective organization, time management and task completion

Ability to:

• Communicate clearly, concisely and respectfully

• Listen actively, ask clarifying questions to ensure understanding and summarize accurately

• Manage multiple projects simultaneously and across multiple departments

• Prioritize effectively and meet deadlines

• Function as a high-performing, collaborative team member

• Determine and meet project goals and outcomes

• Work effectively with diverse personalities and populations, building positive relationships

• Act proactively, self-motivate and productively work both independently and as part of a team

• Provide high quality customer service while effectively navigating established policies and procedures

• Approach challenges with openness, optimism and flexibility;

• Problem-solve and negotiate innovative and/or unconventional solutions when needed

• Think critically and strategically, analyze all aspects of an issue, and identify well-reasoned paths forward

• Maintain confidentiality and handle sensitive information with discretion

• Plan, coordinate and provide effective coaching to various ages and diverse groups

• Guide students and adults through complex processes

• Coordinate/facilitate a team of people to a common outcome without supervisory authority

• Work effectively with limited supervision and oversight

Minimum Qualifications:

• Bachelor’s degree in education, counseling or other field relevant to the role; and three years of related professional experience in student services, and/or academic counseling/advising and/or program development

• An equivalent combination of education and experience may be substituted for the Bachelor’s degree (i.e. AA plus 4 years related professional experience). A minimum of an Associate’s Degree is required.

Preferred Qualifications:

• Experience working with Military and/or Veteran students

• Experience facilitating workshops, group activities, presentations, or educational programming

• Experience working with diverse student populations and community stakeholders

• Experience in or with higher education

• Experience building and maintaining collaborative relationships with diverse institutional and community stakeholders, as well as clientele

• Experience working in or with rural or frontier communities

• Experience using PeopleSoft (or similar Student Information System)

• Second language proficiency (written and oral), Spanish preferred

Department Contact Information:

• J.W. Lazzari, Director, Student Services: View email address on aiapply.co

Minimum Starting Salary:

This position is at a salary grade C. The minimum of the placement range is $73,531.55. The selected candidate will be placed at or above the minimum based on education and experience. WNC's placement range falls within the NSHE salary schedule: NSHE ADMINISTRATIVE SALARY SCHEDULE

Perks of Working at WNC

• Beautiful campus located along numerous biking and walking trails

• Voluntary supplemental retirement plans, both pre-tax and Roth options available (403b, 457b plans)

• Employer paid Long Term Disability (LTD) Program

• Health insurance options including dental and vision - Health Insurance

• Generous annual leave (A contract), sick leave (A & B contract), 12 paid holidays - Faculty Benefits

• The WNC Fitness Center offers Faculty and Staff membership WNC Fitness Center

• ComPsych our Employee Assistance Program offers resources and assistance to Faculty and Staff

• Discounted WNC Staff rates for our Child Development Center which has received Four Star Recognition from the Nevada Silver Star Quality Rating and Improvement System

• Voluntary benefits including accident, disability, legal services, and more – Voluntary Benefits

• An administrative faculty senate represents full-time, administrative faculty

• Free parking and plenty of it!

• No State income tax!

Education Benefits for Faculty Employees and Family Members

WNC is proud to provide a reduced-rate tuition benefit to faculty and their qualified dependents. Faculty can take up to six credits per semester at a reduced rate. Qualified dependents of faculty can take unlimited credits per semester. More information can be found in the Board of Regents Handbook.

Exempt

Full-Time Equivalent

Required Attachment(s)

• Resume

• 3 Professional References

Posting Close Date

Note to Applicant

TITLE IX STATEMENT

WNC is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), sex (including pregnancy or related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protective hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion.

WNC does not discriminate on the basis of sex in any education program or activity that it operates. The college's commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment.

Inquiries concerning the application of these provisions and/or questions as to how to file a complaint of unlawful discrimination may be referred to WNC's Civil Rights Specialist & Title IX Coordinator:

Victor Navarro at View email address on aiapply.co or View phone number on aiapply.co

Western Nevada College

2201 West College Parkway

Bristlecone Building, Room 154

Carson City, NV 89703

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. The search committee will use this information during the initial review of application materials.

This position may require that a criminal background check be conducted on the candidate(s) selected for hire.

HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member’s first day of employment.

References will be contacted at the appropriate phase of the recruitment process.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

For positions that require driving, evidence of a valid driver's license will be required at the time of hire and as a condition of continued employment.

All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided).

Schedules are subject to change based on organizational needs.

Western Nevada College does not sponsor Visas. All applicants must be eligible to work in the United States, without sponsorship, at the time of hire and as a condition of continued employment.