Shift Leader

O’Bagel | Join the O’Bagel Family – Leadership in Action At O’Bagel, leadership starts on the floor. When you step into a Shift Leader role, you are not just running a shift, you are setting the tone for hospitality, standards, and execution. You are a role model for the team and a direct extension of the management team. Shift Leaders are the bridge between Team Members and Management. This role is designed for individuals ready to take ownership, inspire others, and grow into future management positions within a fast-growing, high-performance brand. If you lead with energy, accountability, and professionalism, we would love to welcome you to the O’Bagel family. Position Overview The Shift Leader supports the management team by overseeing daily shift execution, ensuring operational excellence, and maintaining hospitality and food quality standards at all times. You will be responsible for: Opening and closing the restaurant Deploying and managing team members Driving hospitality and operational standards Protecting food quality and brand consistency Ensuring compliance with health and safety regulations This role requires confidence, composure under pressure, and the ability to lead by example. Key Responsibilities Leadership & Team Management Supervise and support team members during shifts. Delegate tasks and deploy team members effectively. Maintain positive morale and strong communication. Coach and redirect team members when necessary. Serve as the on-shift decision maker when managers are not present. Guest Experience & Hospitality Resolve guest concerns professionally and promptly. Demonstrate and reinforce O’Bagel hospitality standards. Ensure every guest receives a consistent and positive experience. Operational Excellence Conduct Figure 8 walkthroughs to maintain cleanliness and organization. Validate that all menu items are prepared to company standards. Run effective pre-meal huddles to align the team on daily goals. Complete required Blanket checklists and operational reports. Ensure proper deployment during peak periods to protect speed and accuracy. Compliance & Standards Ensure all health, safety, and security protocols are followed. Maintain food safety standards (DOH / ServSafe compliance). Understand and enforce proper cash handling procedures. Implement new policies and procedures as directed by Management. Communication & Accountability Communicate regularly with Managers and General Managers. Provide feedback on team performance and operational opportunities. Ensure smooth transitions between shifts. Qualifications Demonstrated ability to lead and inspire others. Mastery of all stations (FOH and BOH awareness). Proficient in Brink POS system. Strong knowledge of Blanket checklists and operational tools. Proven problem-solving and decision-making ability. Comfortable running pre-meals and leading shift direction. ServSafe or NYC Department of Health certification required or willing to obtain. Schedule & Compensation Full weekend availability required. Flexible shifts based on business needs. Competitive hourly rate based on experience. Physical Requirements Ability to stand for extended periods (up to 8 hours) Ability to lift up to 50 pounds. Ability to bend, kneel, and reach as needed. Comfortable working in a fast-paced restaurant environment with varying temperatures and moderate noise levels. Growth & Development The Shift Leader role is the next step toward management. High-performing Shift Leaders may advance into: Assistant Manager Manager-in-Training General Manager At O’Bagel, we promote from within and invest in leaders who take ownership, uphold standards, and drive results. Why Join O’Bagel? Positive, high-performance culture Leadership development opportunities Clear expectations and accountability Growth within a growing brand Supportive team environment At O’Bagel, we move with purpose, we hold standards, and we support one another. If you are ready to step into leadership and make an impact, we invite you to apply. Equal Opportunity Employer O’Bagel is committed to providing a workplace free from discrimination and harassment. We recruit, hire, train, and promote qualified individuals of all backgrounds and make employment decisions without regard to legally protected characteristics. #J-18808-Ljbffr The Press Club Grill