Member Service Representative Level 1

Member Service Representative (MSR) – Winchester, VA

Location: Winchester, VA

Start Date: July 13, 2026

Training Schedule (EST):

July 13 – August 21, 2026

Hours: 7:30 AM – 4:00 PM CST

Work Schedule – Hybrid (Post-Training):

Shift Window: 11:00 AM – 12:30 AM CST

(8.5-hour shifts scheduled within this 13.5-hour window)

About the Role:

We are seeking dependable and service-driven individuals to join a leading financial institution as Member Service Representatives (MSRs).

As an MSR, you will play a crucial role in providing empathetic, professional, and solution-oriented support to members through inbound calls. You’ll be part of a dynamic team committed to resolving account-related inquiries quickly and accurately while delivering exceptional customer service.

What You’ll Do:

• Handle inbound calls and assist members with account servicing needs
• Navigate multiple systems to research and resolve account concerns
• Provide exceptional customer service and support
• Maintain accurate documentation and follow compliance procedures

What We’re Looking For:

• Strong communication and problem-solving skills
• Ability to multitask and work efficiently in a high-volume environment
• Comfortable using multiple systems and tools to assist members
• Reliable and punctual, especially during training

Job Type & Location

This is a Contract to Hire position based out of Martinsburg, WV.

The pay range for this position is $19.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Martinsburg,WV.

This position is anticipated to close on Jun 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.