Guest Service Associate

Guest Service Associate at HI USA San Diego Hostel Would you love to interact with travelers from all around the world and welcome them to your city? Join Hostelling International USA at our vibrant downtown San Diego hostel. We are currently accepting applications for a part time Guest Service Associate who will play a crucial role in creating a welcoming atmosphere while ensuring the reception desk runs smoothly, efficiently, and in accordance with hostel policy. Position Details: Pay: $ 18.30 per hour Shifts: Saturday and Sundays, overnight, 11pm-7am Type: Part Time, approximately 24 hours/week Perks: - Free stays at other HI USA hostels (subject to availability) - 403b with company match - Discounts on hundreds of brands - On-the-job training - Opportunities for growth within HI USA - Friendly and inclusive work environment Responsibilities: - Welcome, register, and orient guests with cultural sensitivity and address language barriers. - Manage reservations via phone, email, and online platforms efficiently and warmly. - Conduct informative hostel tours. - Solicit and manage guest feedback to enhance their experience. - Ensure hostel security, including guests' and property safety, adhering to procedures. - Maintain accurate shift reports, logs, and daily paperwork, including financial transactions. - Perform various tasks such as laundry, cleaning, bookkeeping, and food preparation. - Promote HI USA, local area attractions, and hostel facilities in person, by phone, and via email. - Uphold a positive representation of HI USA to guests, callers, and local authorities. - Complete additional tasks or projects assigned by hostel management. Skills/Qualifications: - High school diploma or GED - Customer service experience, excellent communication skills and ability to handle cash accurately - Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies - Ability to multi-task in a fast-paced environment and work independently or as part of a team - Computer literacy (WINXP, MS Word, Excel, Outlook) - Willingness to work evenings, weekends, and holidays as required - Preferred: Hostelling experience, and the ability to speak a second language - Preferred: First aid and CPR certification (training can be provided) Physical Requirements: - Regularly sit, use hands and arms - Frequently stand, walk, talk, hear - Occasionally climb, balance, lift/move up to 50 pounds - Vision: close, peripheral, color, depth perception, adjust focus - Moderate noise level Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We Make a Difference! At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team!