Field Service Technician

Job Description Job Description Overview We are seeking an experienced IT Field Services Technician to provide onsite support across multiple locations. This role serves as a Tier 3 escalation resource, supporting end users, desktops, servers, and network infrastructure while ensuring a high level of customer service. Responsibilities * Provide onsite IT support for practice and corporate locations * Install, deploy, and troubleshoot PCs, laptops, Macs, printers, and network-connected devices * Serve as a Tier 3 escalation point for complex technical issues * Troubleshoot Windows, macOS, networking, DNS, TCP/IP, file shares, and connectivity issues * Support Windows Server environments, Active Directory, DNS, DHCP, and virtual machines * Conduct onsite IT assessments and recommend improvements * Create and maintain technical documentation and knowledge base articles * Participate in occasional after-hours and weekend support Qualifications * 5+ years of IT Support, Field Services, or Infrastructure experience * Strong troubleshooting skills with Windows 11, Windows Server, Active Directory, and networking fundamentals * Experience supporting users across multiple locations * Ability to work independently in a fast-paced environment * Valid driver's license and willingness to travel up to 80% Preferred * CompTIA A+, Network+, or ITIL certifications * Experience with VMware or Hyper-V * Experience supporting healthcare, dental, or multi-site environments Top Skills Troubleshooting - Windows 11 - Desktop Support - Active Directory - DNS - TCP/IP - Networking Fundamentals - Hardware Installation Job Type & Location This is a Contract to Hire position based out of Carrollton, TX. Pay and Benefits The pay range for this position is $33.00 - $34.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending