Residential Shift Supervisor

New Haven Residential Treatment Center

Location: Spanish Fork, UT (on-site) Hourly Pay Rate: $20.00 - $23.00 an hour

Are you passionate about making a difference in the lives of adolescent girls? Are you studying or have a background in psychology, social work, behavioral science, or a related field? Join New Haven, a leading residential treatment center, and become a vital part of a mission-driven team dedicated to healing and transformation.

New Haven serves adolescent girls (ages 1318) and their families through trauma-informed, relationship-based care. With campuses in Spanish Fork and Saratoga Springs, we offer a warm, home-like setting that blends therapeutic support with accredited academics. Our focus areas include trauma recovery, family systems, emotional regulation, and mental health.

Responsibilities

• Supervise and support Mentors during shifts, recognizing standout performance and fostering a positive team culture.
• Assign responsibilities effectively to ensure smooth, efficient shift operations.
• Partner with HR to identify, hire, and onboard the right candidates for long-term success.
• Guide new hires through a structured, checklist-based on-shift orientation.
• Facilitate weekly training sessions and provide ongoing coaching to elevate team performance.
• Monitor and evaluate staff performance regularly, with formal quarterly reviews.
• Address performance issues professionally using structured disciplinary protocols.
• Share key shift updates during handoffs to maintain continuity and transparency.
• Advocate for your shift during interdisciplinary Treatment Team meetings.
• Conduct quarterly safety drills and model best practices to maintain a secure environment.

Qualifications

• Must be 21+, hold a high school diploma (or equivalent), a valid driver's license with a clean record, and pass a Utah State background check.
• Willing to commit for a minimum of 8 months and obtain a Food Handler's Permit before starting.
• Well-versed in company policies, hiring and disciplinary procedures, and Mentor responsibilities.
• Understands student challenges, behavioral disorders, and medication protocols.
• Leads by example with strong teaching, motivational, and team-building skills.
• Works effectively with interdisciplinary teams including therapists and nurses.
• Skilled in communication, prioritization, and safely managing crisis situations when needed

Benefits

• Access to professional growth using our cutting-edge strategies and trainings with our exceptional leaders.
• Medical, Dental & Vision Insurance Multiple plan options including PPO and HDHPs with HSA eligibility and company contributions.
• Paid Parental Leave Up to 6 weeks fully paid for exempt employees and 4 weeks for non-exempt.
• Life & Disability Coverage Company-paid life, AD&D, and long-term disability; voluntary life and optional short-term disability available.
• 401(k) with Company Match Retirement savings with matching contributions after eligibility period.
• PTO & Holidays Competitive PTO accrual plans and paid holidays throughout the year.
• Employee Assistance Program (EAP) Free, confidential support for life's challenges.

New Haven is an Equal Employment Opportunity Employer. We are committed to enriching the therapeutic and healing experience we offer through the diversity of our employees and community. We actively seek to recruit and support a broadly diverse staff who contribute to our excellence, diversity of viewpoints and experiences, and relevance in a global society.

New Haven does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other protected status under applicable laws. Accommodations are available for applicants with disabilities.