Residential Program Coordinator (Unit Coordinator) - Developmental Disabilities Group Home

Job Description

Job Description

Job Summary

The Unit Coordinator is responsible for the oversight of daily residential operations within a Divine Help Services, Inc. DDA-licensed group home. This position ensures high-quality person-centered care, regulatory compliance with Maryland DDA and COMAR regulations, staff supervision, and the overall health, safety, and well-being of individuals served.

The Unit Coordinator serves as the on-site leader and primary liaison between staff, residents, families, healthcare providers, and agency leadership.

Responsibilities and Duties

• Supervise, train, and evaluate Direct Support Professionals (DSPs).
• Develop and manage staff schedules to ensure adequate coverage and required staff-to-resident ratios.
• Provide onboarding, coaching, and ongoing in-service training.
• Conduct regular team meetings and performance evaluations.
• Promote a culture of professionalism, accountability, and person-centered care.

• Ensure full implementation of each resident’s Individualized Service Plan (ISP).
• Monitor progress toward goals and verify accurate documentation.
• Participate in ISP meetings and coordinate plan updates.
• Ensure Behavior Support Plans (BSPs) are implemented consistently and effectively.
• Monitor documentation to ensure alignment with service delivery requirements.

• Coordinate medical, dental, psychiatric, and therapeutic appointments.
• Ensure physician orders are properly implemented and documented.
• Oversee Medication Administration Records (MARs) for accuracy and compliance.
• Conduct routine medication audits and ensure proper medication storage.
• Monitor health status and report changes to appropriate parties.

• Ensure compliance with Maryland DDA and COMAR regulations.
• Review daily progress notes, communication logs, and shift documentation.
• Complete and review incident reports in a timely manner.
• Maintain organized and audit-ready resident files.
• Prepare for and participate in state inspections, licensing visits, and audits.
• Conduct monthly and quarterly internal audits as outlined in agency policy.

• Maintain a clean, safe, and hazard-free living environment.
• Conduct fire drills and document safety procedures.
• Ensure infection control protocols are followed.
• Monitor emergency preparedness procedures and supplies.
• Report and address environmental or safety risks promptly.

• Serve as liaison between families, guardians, healthcare providers, and agency leadership.
• Provide updates regarding resident health, progress, and concerns.
• Address grievances or concerns professionally and promptly.
• Promote collaborative relationships with all stakeholders.

• Ensure consistent implementation of Behavior Support Plans.
• Monitor behavioral trends and incident patterns.
• Provide staff guidance on de-escalation and positive behavioral strategies.
• Coordinate with behavior specialists as needed.

Qualifications and Skills

• Associate’s or Bachelor’s degree in Human Services, Social Work, Psychology, Nursing, Healthcare Administration, or related field (preferred).
• Minimum of 2–3 years experience in DDA residential services.
• Supervisory experience preferred.
• CPR/First Aid certification required.
• Medication Technician certification.
• Valid driver’s license and acceptable driving record.
• Successful background clearance.
• Working knowledge of Maryland DDA and COMAR regulations.
• Working knowledge of iCare Manager System

Company Benefits and Perks

• Company culture and company activities
• Career growth opportunities
• Office amenities

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