Key Account Manager

Key Account Manager

ZURU is looking for a commercially minded Key Account Manager to help shift the needle on one of the fastest-growing businesses in US retail. This is your chance to help drive some of ZURU's fastest-growing, most exciting and disruptive consumer brands, including Millie Moon, Rascals, MONDAY Haircare, DAISE and Bonkers. As a ZURU team member, you'll own a significant portion of this fast-growing portfolio, partnering cross-functionally to develop category strategies, deliver profitable growth, and execute best-in-class customer plans with a relentless bias for action. You'll thrive here if you love solving complex business problems, move fast in an ever-changing environment, and pair big-picture strategy with an obsession for the details, working out how to win before you enter the arena and chasing compounding improvement in everything you do. Above all, you're a good human who raises the bar for the team around you.

You'll own and grow a significant portion of ZURU's business with a major US retailer delivering against sales, profit, market share, and distribution objectives. You'll translate commercial strategy into actionable customer plans, build trusted partnerships with buyers, and hunt relentlessly for insights that drive decisions. At 6 months, you'll have a deep understanding of your account, a clear customer business plan in motion, and strong cross-functional relationships in place. At 12 months, you'll be driving compounding improvement across your portfolio independently fixing complex challenges, protecting business performance, and contributing to ZURU's long-term ambition of becoming a leading supplier in US retail.

A commercially sharp account manager with 4+ years in CPG or FMCG, experienced with large retail customers. You build financial models as comfortably as you build relationships. You overprepare to win, anticipate risks before they land, and bring an ownership mindset to everything you do. You don't wait to be told you move.

Key Responsibilities

• Own a significant portion of the business including sales, profit, and market share performance.
• Develop annual customer business plans and identify opportunities to accelerate growth.
• Deliver financial targets across sales, margin, distribution, and inventory health.
• Build compelling commercial recommendations grounded in data and customer insight.
• Build trusted relationships with the retailer's buying, replenishment, and cross-functional teams.
• Lead customer meetings independently and communicate with confidence.
• Influence customer decisions through clear, fact-based selling stories.
• Identify opportunities to improve assortment, pricing, promotion, and omnichannel execution.
• Analyze category trends, shopper behavior, and competitive activity.
• Translate insights into actionable business strategies.
• Evaluate promotional opportunities, modular changes, and new item launches.
• Develop long-term growth strategies for both existing and emerging brands.
• Own forecasting and demand planning inputs.
• Build robust financial models to evaluate commercial opportunities.
• Analyze P&L impacts of pricing, funding, promotions, and assortment decisions.
• Monitor key performance metrics and proactively identify risks and opportunities.
• Partner closely with Supply Chain, Finance, Category & Insights, Marketing, Shopper Marketing, Demand Planning, and Product Development to ensure seamless execution across the business.

Commercial thinking business acumen, financial analysis, strategic planning, customer influence, negotiation

Analytical data interpretation, forecasting, financial modelling, problem solving, prioritization

Leadership ownership mindset, bias for action, accountability, curiosity, continuous improvement

Communication executive storytelling, presentation skills, cross-functional collaboration, stakeholder management

Bachelor's degree

4+ years in Sales, Category Management, Customer Business Development, Commercial Strategy, or related CPG functions

Experience managing large retail customers big-box retail strongly preferred

Strong analytical and financial acumen

Advanced Excel and PowerPoint skills

Ability to interpret data and convert insights into business actions

Excellent written and verbal communication skills

Big-box or club-channel retail experience

Experience in FMCG or Consumer Packaged Goods

Experience managing customer P&Ls

Experience with major retailer data and analytics platforms