Operations Manager

QUALIFICATIONS

• Agree with the statement of faith and core values, and be able to demonstrate the values to Crossroads Mission Avenue staff and guests
• Communicate effectively and record information accurately
• Human Services experience desired, but not required
• Maintain a high standard of personal morality and accountability, living above reproach in all areas of life
• Strong interpersonal skills, including the ability to diffuse conflict and always treat Crossroads’ guests with dignity and respect, and ability to maintain confidentiality
• Maintain composure in stressful situations
• Proven computer skills and willingness to become proficient with Crossroads Mission Avenue computer software
• High School diploma or equivalent
• Hold a current CPR and First Aid Certification, or willingness to become certified

Program:

• Check all guest rooms on a daily basis, ensuring that rooms are clean, neat, orderly, and smelling good. Address individual guests if attention is needed in their living area
• Coordinate and publish weekly guest chore lists and conduct Monday through Friday community service meetings for guests
• Coordinate operations of food pantry programs, working with guests to conduct food box preparation for each request and conduct weekly kitchen deep cleaning with guests for Friday PRP
• Coordinate PRP teaching schedules and distribute schedules to all staff who are assigned to teach on a rotational basis
• Coordinate the on-call rotational schedule and distribute this schedule to all employees who are assigned to on-call work. Schedule yourself on the on-call rotation schedule as well
• Coordinate work schedules for duplex facility security guards, then follow up to be sure they are also completing assigned work tasks
• Oversee the Mission guests’ medicine monitoring program, and work with staff to be sure that meds are offered and monitored on a daily schedule every day of the week. Report all medication-related concerns or errors to the Executive Director immediately
• Work with Case Management team to coordinate guest drug and alcohol testing as needed
• Engage in teamwork with guests, Lead Case Manager, and Case Management team to determine each assigned guest’s length of stay according to their efforts to succeed in their program and their current situation
• Lead current guests from a Christian perspective, empower them to affect needed change in their lives, and encourage them to grow in their relationship with Christ
• Ensure that Crossroads Mission Avenue facilities are respected and kept in working order, reporting all maintenance concerns to Executive Director and Maintenance Team
• Log and file records neatly and properly. Keep confidential information secure at all times
• Other duties as assigned