MAC Coordinator

MAC Coordinator - JLL

The MAC & Occupancy Coordinator supports daily workplace operations related to Moves, Adds, and Changes (MAC), occupancy coordination, and customer support activities across assigned buildings and office spaces. This role is responsible for coordinating employee moves, supporting seat assignments, maintaining occupancy data accuracy, managing service requests/tickets, and ensuring a positive customer experience through timely operational support. The position works closely with clients, workplace operations, facilities teams, vendors, and internal stakeholders to support efficient workplace services and day-to-day building operations. This is an execution-focused operational support role that follows established workplace procedures, operational workflows, and occupancy coordination processes.

Key Responsibilities

• Coordinate employee and department moves, adds, and changes (MAC activities)
• Support move scheduling and move execution activities
• Prepare move communications and customer notifications
• Track move requests and ensure timely completion
• Coordinate with facilities, vendors, IT, and workplace teams during move activities
• Assist with onsite move support and workplace setup activities

• Maintain accurate occupancy and seating data
• Support workspace assignments and seat management processes
• Support workspace audits

• Respond to customer inquiries related to workplace services and seating requests
• Monitor and manage Corrigo tickets/service requests
• Escalate unresolved issues appropriately to the Soft Service Manager
• Maintain strong customer communication throughout the request

• Prepare operational reports, trackers, vendor invoicing
• Maintain documentation related to workplace operations and occupancy activities
• Support special workplace initiatives and operational projects as needed
• Assist leadership with reporting and coordination tasks

Required Qualifications

Education

• High School Diploma or equivalent required
• Associate degree or coursework in Business Administration, Facilities Management, Workplace Operations, or related field preferred

Experience

• 13 years of experience in workplace operations, facilities coordination, occupancy support, move coordination, administrative operations, customer service, or related operational support roles

Technical Skills

• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
• Experience using ticketing systems, workplace tools, or space management systems is preferred
• Experience with Smartsheet, SharePoint, or similar workplace systems is a plus

Core Competencies

• Strong organizational and coordination skills
• Ability to manage multiple requests and priorities simultaneously
• Strong attention to detail and data accuracy
• Effective written and verbal communication skills
• Customer-focused mindset
• Ability to work within established procedures and operational processes
• Strong teamwork and collaboration skills
• Problem-solving and follow-up capabilities

Physical Requirements

• Ability to regularly walk throughout buildings, office floors, and workplace areas during daily operations and move activities
• Ability to stand, walk, bend, and move throughout the workday while supporting move coordination and occupancy activities
• Ability to work in fast-paced operational environments with changing priorities

Work Schedule & Flexibility

• Flexibility to support workplace moves and operational activities outside of normal business hours based on client schedules and business needs

Location: Fort Worth, TX

Shift: 1st Shift

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Accepting applications on an ongoing basis until candidate identified.