Ultra Luxury Concierge - The Mansion - MGM Grand

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Ultra‐Luxury Concierge at The Mansion, this role involves providing ultra-luxury concierge service by creating personalized, high-end experiences for VIP hotel, casino, and convention guests. The concierge manages reservations, itineraries, guest requests, and communication across multiple systems while coordinating with different departments to ensure seamless service and resolve issues. The job also requires strong knowledge of Las Vegas dining and entertainment, excellent communication, and a focus on exceeding guest expectations and meeting five-star service standards. THE STARTING RATE: $22.00 hourly THE DAY-TO-DAY: Provide extraordinary service consistent with the Ultra‐Luxury core service standards, AAA 5 Diamond standards, Forbes Travel Guide 5 Star standards and brand attributes After completing new hire training team member must successfully operate through 7 different computer systems while managing multi line phones, respond to urgent emails all while performing the daily job responsibilities Assist VIP casino, hotel and convention guest reservations with hotel registration, hotel check out, concierge requests and provide all other supporting services Be able to properly identify Company Executives to ensure that all of their guest reservations are accurate and up to date Be and stay knowledgeable on all dining and entertainment venues in the Las Vegas area including but not limited to restaurants, golf courses, spas, nightclubs and tours in order to personalize recommendations for guests Be able to describe, solicit and enroll guests in the MGM Rewards loyalty program Be able to communicate eloquently and effectively through email, telephone and during face‐to‐face interactions Successfully pass quality assurance audits to include but not limited to guest service shops, monthly concierge knowledge checks, and companywide secret shops Own all requests and complaints; resolve issues immediately and follow up to ensure guest satisfaction Contact all Hotel guests within 48 hours of a confirmed reservation and assist with all of their pre‐arrival requests Assist in planning and creating itineraries for all incoming Hotel guests Greet guests upon arrival at the curb and escort them into the lounge for their registration needs Perform follow up calls for all Hotel guests that have arrived Manage the group inbox by responding to all email correspondence within 24 hours in addition to personal email Be able to identify, record and update guest personal profiles Act as a liaison between multiple departments to execute elaborate guest requests room set gathering and special occasions THE IDEAL CANDIDATE: High School Diploma, GED or equivalent Works varied shifts including holidays and weekends 2+ years of prior relevant experience in VIP, FD, or Concierge highly preferred THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally. Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free meals in our employee dining room. Free parking on and off-shift. Health & Income Protection benefits (for eligible employees). Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community. VIEW JOB DESCRIPTION: Are you ready to JOIN THE SHOW? Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at View email address on click.appcast.io We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.