Southgate Branch - Associate Branch Manager IV

Position Summary Job Title: Associate Branch Manager IV Status: Non‑exempt Reports to: Branch Manager Department: Southgate Branch Job Code: 6214 Pay Range: $37.23 – $40.00 hourly About Golden 1 Credit Union Golden 1 Credit Union is among the top credit unions in the country. As a member‑owned, not‑for‑profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values. Who You Are At Golden 1, we invest in leaders who invest in people. As a Branch leader, you’re not just advancing your career—you’re shaping the success of your team and the financial well‑being of the community you serve. We are committed to internal advancement, leadership development, and continuous learning to support your growth as a people leader. In this role, you’ll build strong member relationships, set the standard for exceptional service, and coach your team to deliver trusted financial solutions. You’ll have the opportunity to make strategic decisions, drive branch performance, and create a positive, inclusive culture where employees and members thrive. If you’re a service‑driven leader who’s passionate about developing others, delivering results, and making a meaningful community impact, we’d love to have you lead with us. What You’ll Do Ensure delivery of exceptional member experience on the platform and teller line, handling member issues escalated by Member Service Specialists. Manage, direct, and supervise day‑to‑day activities of Member Service Specialists. Train and coach employees on sound operational and compliance requirements across all branch areas. Create and maintain staff scheduling that aligns with branch member‑service demands. Assist the Branch Manager in developing and implementing strategies to capitalize on opportunities, highlight the benefit of our products and services over that of competitors, and support overall credit union member‑service objectives and expectations. Assist the Branch Manager with human‑resource processes for all direct reports, including appraisals, disciplinary actions, individual development plans, career development, training, interviews, etc. During high transactional volume periods, deliver exceptional member experience on the platform and teller line, handling escalated issues. Identify, investigate, and respond to member concerns. Ensure compliance and efficiency with all policies and procedures. Maintain up‑to‑date knowledge of financial‑industry rules, regulations, and sound practices. Implement, maintain, and inspect security procedures, operational reports, control logs, audits, and certifications in compliance with regulatory requirements. Lead and coordinate service‑promotion activities, including outbound calls, special service days, and outside marketing efforts as needed and directed. Assist Branch Manager in marketing the Credit Union to potential members in the branch’s field and location. Manage relationships between the branch and the Member Service Contact Center, Mortgage Lending, Consumer Lending, Online Banking, and Financial Services partners to ensure collaboration on shared objectives. Monitor internal policy and procedure controls to safeguard the branch’s funds and assets. Proactively identify potential service issues and collaborate on solutions with the Branch Manager. Provide recommendations, as needed, to more efficiently meet the financial needs of branch visitors. Maintain a thorough understanding of state and federal laws and regulations related to credit‑union compliance, including the Bank Secrecy Act, anti‑money laundering, and elder financial abuse laws applicable to the position. Perform Notary Public services as needed. Assist Branch Manager in ensuring physical maintenance and overall appearance of the branch facility is satisfactorily maintained. Make recommendations to the Branch Manager. Travel to meetings by car or public conveyance. May occasionally be called to fill in at another branch location. Qualifications and Preferences H.S. Diploma or General Education Degree (GED) required. Associate’s Degree in Business Administration, Finance, Human Resources, or equivalent work experience preferred. 3+ years progressively responsible supervisory experience within a retail environment or financial institution required. Why Join Us Golden 1 Credit Union provides its employees a market‑competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of our Mission, Vision, and Strategic Goals. The Credit Union is committed to a total‑rewards philosophy built on a comprehensive compensation package, well‑being and work‑life balance, career development and growth, rewards and recognition, and a commitment to diversity, equity and inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best. Disclaimer The above information has been designed to indicate the general nature and level of work performed by team members in this classification. Because the nature of positions and job functions can change over time, this job description is not intended as a comprehensive inventory of all essential functions, duties, responsibilities, and qualifications. Duties may be changed or modified at the discretion of the Credit Union. Any employee with questions should consult their supervisor. #J-18808-Ljbffr Golden 1 Credit Union