Southgate Branch - Associate Branch Manager IV

Job Description Associate Branch Manager IV – Non‑exempt – Reports to Branch Manager – Southgate Branch – Job Code 6214 – Pay Range $37.23 – $40.00 Hourly

WHAT YOU'LL DO

Ensures delivery of exceptional member experience on the platform and teller line. Handles member issues escalated by Member Service Specialists. Manages, directs and supervises day-to-day activities of Member Service Specialists. Trains and coaches employees on sound operational and compliance requirements across all areas of the branch. Creates and maintains staff scheduling that aligns with meeting branch member service demands. Assists Branch Manager in developing and implementing strategies to capitalize on opportunities, highlight the benefits of products and services over competitors, and support overall credit union member services, promotions and member service objectives and expectations. Assists the Branch Manager with human resource processes for all direct reports, including appraisals, disciplinary actions, individual development plans, career development, training, interviews, etc. During times of high transactional volume, delivers exceptional member experience on the platform and teller line. Handles member issues escalated by Member Service Specialists. Identifies, investigates and responds to member concerns. Ensures compliance and efficiency with all policies and procedures. Maintains a current working knowledge of financial industry rules, regulations and sound methods and practices. Implements, maintains, and inspects security procedures, operational reports, control logs, audits, and certifications in compliance with all current regulatory requirements. Leads and coordinates service promotion activities, which include outbound calls, special service days and outside marketing efforts as needed and directed. Assists Branch Manager in marketing the Credit Union to potential fields of membership in specific locations. Manages relationships between the branch and the Member Service Contact Center, Mortgage Lending, Consumer Lending, Online Banking, and Financial Services partners to ensure collaboration in meeting shared company objectives. Monitors all internal policy and procedure controls to safeguard the funds and assets of Golden 1. Proactively identifies any potential issues keeping the branch from providing exceptional member service and collaborates on solutions with the Branch Manager. Provides recommendations, as needed, to more efficiently meet the financial needs of the members visiting the branch. Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti‑money laundering, and elder financial abuse laws appropriate to the position. Performs Notary Public services as needed. Assists Branch Manager in ensuring that the physical maintenance and overall appearance of the branch facility is satisfactorily maintained at all times. Makes recommendations to Branch Manager. Travels to meetings by car or public conveyance. May occasionally be requested to fill in at another branch location.

QUALIFICATIONS AND PREFERENCES

High School Diploma or General Education Degree (GED) required. Associate’s Degree in Business Administration, Finance or Human Resources or equivalent work experience preferred. 3+ years progressively responsible supervisory experience within a retail environment or financial institution required.

WHY JOIN US

Golden 1 Credit Union provides its employees a market‑competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of our Mission, Vision, and Strategic Goals. The Credit Union is committed to a total rewards philosophy built on a comprehensive compensation package, well‑being and work‑life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best. #J-18808-Ljbffr Golden1