Parts Support Specialist

Job Description

Job Description

Game Room Guy

Who we are:

Star Wars Pinball. Golden Tee. Pac Man's Arcade. Foosball. Ping Pong. Game Room Guys has been bringing fun into homes and businesses since 2001. Based in Comstock Park, we're one of the nation's leading suppliers of pinball machines, pool tables, arcade games, and the parts and accessories that keep them running. Who knew there was a company out there that combined gaming with providing challenging and rewarding work? At Game Room Guys, our mission is to provide a quality arcade experience for the kid at heart which we do through our values of integrity, fun, respect, service, and accountability. As a family-owned and operated company, we've grown from a local operation into a nationally recognized name, all while keeping the same values that got us here: taking care of our customers like they're part of the family

About this role:

We're looking for a Parts Specialist to help our customers find exactly what they need to keep their games and game rooms running. In this role, you'll be the go-to resource for customers trying to identify the right part for their machine, guiding them through their options and getting their order into their hands as smoothly as possible. This is a product-knowledge-driven role: as you build expertise across our catalog of pinball, arcade, and game room equipment over time, you'll grow into providing phone-based technical support to help customers troubleshoot issues with their machines. If you love learning how things work, enjoy helping people solve problems, and want a role that grows with you, this could be a great fit. This might be the right gig for you if:

• You want to use your high school education, three (3) years of experience in a customer facing role, and communication skills to respond to customer inquiries by phone, email, and online messaging to understand what customers need and guide them through their options
• You pride yourself on your problem-solving skills, have strong attention to details, and can accurately process orders, returns, and warranty replacements professionally, efficiently, and with care
• You are patient and possess a mechanical aptitude to troubleshoot and walk customers through equipment issues, reference manuals or diagrams, and determine next steps for repair or service needs
• You take ownership of your work, proactively solve challenges as they arise, and value having autonomy to make decisions that support both the customer and the business
• You're organized, enjoy learning new things, and are comfortable working within Google Suite, ERP systems, and web platforms while maintaining accurate records and service documentation

What we're offering:

• Cool culture – We have been known to race go-karts, have March Madness contests, Pinball Tournaments, and Summer Fridays.
• Generous PTO offering. The longer you're with us, the more you earn.
• Simple IRA retirement plan with a 3% employer match. It's never too early to start saving!
• Health care reimbursement account of $1000 per year.
• Employee discounts on products. PacMan, anyone?

If you love to play hard and work hard, Game Room Guys wants to hear from you. If this job excites you, let's talk!