Sr. Manager, Payment Excellence

DescriptionHyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.WHAT YOU WILL DOThe Sr. Manager, Payment Excellence is responsible for executing strategic initiatives related to Payment Processing vendor operations and leading a team to achieve objectives. This role is directly responsible to foster a positive performance coaching culture and equip outsourced vendor personnel with training and development necessary to deliver seamless customer experiences. Key responsibilities include managing efficiency-focused initiatives, developing and deploying vendor performance monitoring dashboards, and addressing QA and compliance gaps through targeted training. In addition, this role will interface with HQ, HR, FP&A, OSAT, and Procurement, to present insights and data to support strategic initiatives.HOW YOU WILL MAKE AN IMPACT1. Vendor Performance ManagementMonitor and evaluate vendor performance against agreed-upon key performance indicators (KPIs) and goals, ensuring they meet and exceed production and quality targets.Foster strong relationships with vendor management teams to foster a positive performance coaching culture and equip teams with training and development to deliver seamless customer experiences.Serve as the primary point of contact for issue escalation and resolutionEnsure vendors are meeting all the contractual obligations and service-level agreements (SLAs) established in the vendor agreements.Collaborate with Procurement and leadership to adjust vendor contract and terms, as needed. Develop and maintain vendor process workflows depicting their interaction with HCA. 2. Vendor Compliance & AuditsEnsure vendors adhere to all regulatory and compliance requirements set forth by our organization and relevant authorities.Regularly audit vendor processes to identify and rectify any compliance gaps.Establish and maintain vendor issue logs with follow up and resolution of each issue. Follow-up with vendors to ensure that required remediation is conducted in a timely manner. 3. Performance Audits & Continuous ImprovementUtilize data and performance metrics to identify trends, optimize vendor performance, and address areas for improvement.Prepare regular reports to communicate results to internal stakeholders and senior management.Conduct monthly reviews of outsourced funding vendor invoices to ensure accuracy and approve payments, while assessing and managing risks associated with vendor services and collaborating with relevant teams to implement proactive solutions.4. Lead, mentor, and develop team members by providing direction, performance feedback, and support to ensure effective collaboration, professional growth, and achievement of organizational and personal goals.QualificationsWHAT YOU WILL BRING TO THE ROLEMinimum 8 years progressive experience preferably in servicing, call center operations or back-office functions.Experience in offshore vendor management, contracting, service level agreement adherence, and overall global support operations.Minimum 3 years supervisory experience.Experience in a captive finance environment preferred.Bachelor’s degree in Business, Accounting, Economics, Finance, or related field, or equivalent work experienceStrong project management skills and demonstrated competency with research, analysis, and project leadership.Proficient with project and presentation software including PowerPoint, Visio, MS Project, Excel, Access, and Word.Proven ability to implement coaching tools to drive performance.Ability to apply knowledge in the financial services environment.Strong communication and process improvement skills with an advanced ability to conceptualize and design new methods for practical application.Strong interpersonal skills to work in a team environment and build relationships with internal and external stakeholders.Ability to successfully manage, train, develop and mentor direct reports.WE TAKE CARE OF OUR PEOPLEAt HCA, we know our success starts with our people. We offer a comprehensive rewards package designed to support your health, financial wellbeing, and life outside of work — so you can bring your best every day.In addition to competitive pay, our benefits include:Hybrid work schedule offering 4 on-site days and 1 remote day per weekVehicle benefits designed around your role, including monthly allowances and purchase and lease discountsFlexible health coverage with medical, dental, and vision plans, including no cost and low-cost optionsAnnual employer HSA contribution to help offset healthcare expenses401(k) with company match and immediate vesting, so you can start building your future from day one100% company paid life and disability insurance for added peace of mindWellbeing programs at no cost to you, including gym benefits and health resourcesGenerous parental leave to support growing familiesPaid Volunteer Time Off, plus a company donation to a charity of your choiceAt HCA, our benefits are more than perks — they’re part of our commitment to supporting you at work and in life. Learn more about benefits at HCA!WHAT HAPPENS NEXTExpress your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page.OTHER DETAILSOur Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.California Privacy NoticeThis notice only applies to our applicants who reside in the State of California.The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at View email address on click.appcast.io Field: Operations SupportJob Type: RegularSchedule: Full-time