Customer Service Rep

Come join one of the fastest growing home services companies in the US!

Sila is a premier HVAC, Plumbing, and Electrical services contractor located in Stoneham, MA. Our success has been driven by hiring motivated team member with a passion for helping others, and providing them with opportunities for growth and development. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Customer Service Representative with a track record of providing exceptional customer service to join our team!

Come grow with us!

In exchange for your skillset and commitment, we offer:

- 401(k) with Company Match

- High-quality, Affordable Medical, Dental, and Vision Insurance

- Health Savings Account with company contributions

- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance

- Paid Holidays

- Paid Time Off (PTO)

- Parental Leave

- Tuition reimbursement

- Special deals/Discounts on a variety of services and entertainment

- Family & friends discounts on services

- Yearly Performance Reviews

Customer Service Representative

Sila believes that great home services start with expertly trained staff who share our vision for superior quality work and unique solutions for all of our customers. Sila's Customer Experience Team's mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.

The Sila Customer Experience Representative works as the primary liaison between our customers and our field service technicians and sales professionals.

They are responsible for the following:

• Fielding inbound customer inquiries via phone call, text message, email, social platforms, and review sites.

• Screening, qualifying and scheduling appointments for our service technicians and outside sales team.

• Inputting customer data into our proprietary database.

The ideal Customer Experience Representative must have:

• Excellent communication, organizational and interpersonal skills.

• A polished and professional demeanor.

• Self-motivation and discipline.

• An ambitious and competitive nature.

• Highly evolved customer service skills.

• A working knowledge of Microsoft office and computer savvy competence.

$25 - $30 an hour

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.