Senior Vice President, Product Development Wallets & Agentic Commerce | Citi US Consumer Cards

Senior Vice President, Product Development Wallets & Agentic Commerce | Citi US Consumer Cards

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Job Overview

Title: Senior Vice President, Product Development Wallets & Agentic Commerce Function: US Consumer Banking Commerce & Digital Payments Level: SVP

Citi's Wallets & Agentic Commerce team is building the next generation of commerce experiences from digital wallet integrations with Apple Pay, Google Pay, and Paze, to pioneering Citi's entry into the rapidly emerging Agentic Commerce space. With U.S. consumer spend via Agentic Commerce projected to reach $1.3 trillion by 2030, this team is at the forefront of financial services transformation.

The SVP of Product Development is responsible for driving the hands-on execution of key product initiatives across the Wallets & Agentic Commerce portfolio. This role requires a deeply experienced product professional who thrives in delivery someone who can own complex workstreams end-to-end, navigate a matrixed organization, and bring new products and features from concept to launch with precision and speed.

Key Responsibilities

Product Execution & Delivery

• Own end-to-end execution of assigned product development initiatives across the Wallets & Agentic Commerce roadmap, including partner integrations, feature launches, and platform enhancements
• Translate strategic direction set by leadership into detailed business requirements, test plans, and delivery plans
• Manage product development intake, backlog grooming, and prioritization in coordination with Technology and other cross-functional partners

Cross-Functional Coordination

• Serve as the primary day-to-day product development point of contact across Technology, Fraud, Networks, Rewards, Business Development, and Marketing to drive initiative delivery
• Facilitate alignment across cross-functional teams to resolve blockers, manage dependencies, and keep workstreams on track
• Partner closely with external wallet platforms and payment partners (such as Apple, Google, PayPal, Paze, MACS, and OpenAI) on feature integration and launch readiness
• Coordinate with the Value, Lending, and Commerce cross-functional team on shared initiatives and dependencies

Requirements & Product Definition

• Author detailed business requirements, product and feature specifications, and User Acceptance criteria for assigned initiatives
• Define and validate end-to-end customer journeys for wallet provisioning, checkout experiences, authentication flows, and agentic payment interactions
• Identify and document edge cases, servicing impacts, fraud considerations, and Customer Experience (CX) implications for new product features
• Partner with User Experience (UX) / design teams to ensure customer experience standards are met across digital wallet and agentic commerce touchpoints

Partner & Vendor Engagement

• Support partner engagement activities including feature scoping, integration planning, and launch coordination with wallet platforms and Payment Service Providers (PSPs)
• Participate in partner working sessions and represent product requirements clearly and effectively

Analytics & Performance Monitoring

• Monitor product performance post-launch and identify opportunities for optimization
• Work with analytics partners to continuously evaluate wallet provisioning funnels and customer adoption metrics

Required Qualifications

Experience

• 8+ years of product management or product development experience, with significant tenure in digital payments, FinTech, or consumer financial services
• Demonstrated track record as a hands-on product executor owning complex, multi-dependency initiatives from requirements through launch
• Experience working within large, matrixed organizations and managing cross-functional delivery across Technology, Operations, and business teams
• Familiarity with digital wallet ecosystems including provisioning flows, tokenization, authentication, and checkout integrations with platforms such as Apple Pay, Google Pay, or PayPal
• Experience managing external partner relationships at a working/delivery level, including integration planning and launch coordination

Skills & Competencies

• Execution focus: Highly organized, detail-oriented, and able to manage multiple concurrent workstreams without losing sight of deadlines or dependencies
• Requirements authoring: Strong ability to translate business objectives into clear, actionable product specifications and acceptance criteria
• Stakeholder management: Skilled at navigating cross-functional teams and keeping diverse stakeholders aligned and informed
• Problem solving: Proactive in identifying blockers and driving resolution across technical and business teams
• Data literacy: Comfortable working with KPI dashboards, funnel metrics, and product analytics to monitor performance and inform decisions
• Communication: Clear and concise written and verbal communicator; able to present updates and escalate issues effectively to senior leadership