Customer Solutions Specialist

Description With over 60 years of experience, EleMETAL Fabrication + Machine is a growing metal fabrication and machining company based in Fremont, NE. Our products are essential in food manufacturing and industrial operations across the U.S. Our people are what make us unique; here, it’s a people‑first culture built on integrity, teamwork, and continuous improvement. With strong leadership, long‑term stability, and a 90% retention rate, EleMETAL is a place where employees grow their skills, take pride in their work, and build lasting careers. We have an exciting new role for a Customer Solutions Specialist. Why Us: We build real products used in essential food manufacturing and industrial facilities across the U.S. You’ll see American‑made products through hands‑on work with modern equipment in a clean, well‑equipped fabrication and machining environment. Vibrant Culture: Team‑driven environment built on integrity, accountability, and continuous improvement. Ongoing coaching, mentoring, weekly team meetings, and quarterly growth conversations. Ongoing training opportunities that align with personal and professional goals! Benefits: Competitive pay with 401(k) match after 90 days. Health, dental, vision, HSA/FSA options, and paid time off. Annual lifestyle stipend for you to determine how to use for a gym membership, equipment, and more! YOUR DIFFERENCE Front Desk Oversight: Serve as the first point of contact for walk‑in customers and incoming calls, assists when possible, and route requests to the appropriate team members as needed. Order Processing: Manage customer orders from intake through entry in Fulcrum, ensuring accurate details, proper routing, and clear communication across sales, production, and operations. Quoting & Vendor Coordination: Prepare quotes for standard and buy/sell items by gathering required information, sourcing vendor pricing, and entering complete, accurate data into the system. Operational Support: Notify customers of order readiness, support purchasing, and demand planning in a fast‑paced manufacturing environment. Requirements Knowledge: Consistent work history. High school diploma or GED. A minimum of two (2) years experience as an Administrative Assistant, Customer Service Representative, Office Assistant, Customer Solutions Specialist, or similar role. Experience in a manufacturing or warehouse environment is preferred. Skills: Strong attention to detail and organization, with effective communication and interpersonal skills. Capable of problem‑solving, decision‑making, and managing multiple priorities in a fast‑paced environment. Ability to adapt to changing processes, provide excellent customer service, use and troubleshoot computer programs, and perform physical tasks including lifting up to 60 pounds. Ability: This position is onsite at our Fremont, NE location and is NOT remote. A drug screen is required. At EleMETAL, you’ll have the opportunity to work with modern technology, collaborate with skilled professionals, and make a real impact in essential industries. We’re growing, stable, and committed to developing our team members through hands‑on experience and continuous improvement. We invest in our people, listen to ideas, and provide the stability and support needed to build a long‑term career. Join a company where your work matters and your future is taken seriously. #J-18808-Ljbffr