Senior IT Support Analyst

Excellence. Pride. Integrity. Compassion. Trust. Are you ready to plant your career in a place where words like these serve as the foundation for doing business every day? At Michigan Sugar, our purpose is Making Life Sweeter, and our mission is Creating Growth and Opportunity. Michigan Sugar Company has an immediate full-time opportunity for a Senior IT Support Analyst, located at the Bay City Corporate Office. Job Summary The Sr. ITSupportAnalystwill serve as the go-to escalation point for help desk tickets, delivering fast, effectiveresolutionsto user issues while playing a key role in strengthening day-to-day network operations and driving continuous improvement. This role is centered on keeping employees productive through dependable, high-performing technology support. Key responsibilities include diagnosing and resolving issues across hardware, operating systems, Microsoft Office, and business-critical applications, while providing hands‑on assistance that users can rely on. The position also requires regular travel between locations to ensure consistent, high-quality IT support for users across multiple sites. Primary Responsibilities Provide on-call and escalation-level support. Respond promptly and effectively to help desk tickets involving network and connectivity issues. Troubleshoot complex technical issues involving DNS, DHCP, and access controls. Provide hands‑on support for desktops, printers, and peripherals. Work withthe ITteam to improve ticket triage and resolution processes. Help users resolve routine issues with printers, phones, and network shares to support productivity. Image, deploy, and maintain Dell desktop and laptop systems. Keep workstations current with operating system and Microsoft Office patches. Security & Compliance Implement and monitor network security controls, including firewalls, antivirus tools, and intrusion detection systems. Ensure compliance with internal IT policies and external regulations to protect data. Support disaster recovery planning and data backup procedures to maintain business continuity. Network Infrastructure Monitor network performance Maintain network documentation, including topology maps, configurations, and change logs. Assist with network upgrades, patching, and hardware and software lifecycle management. Track and report on network health, ticket resolution metrics, and user satisfaction to identify improvement opportunities. Partner with IT leadership to align network operations with business goals. Maintain current technical knowledge through training, professional reading, and evaluation of emerging technologies that could benefit the organization. Position Qualifications Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience) CompTIA Network+, Security+, or A+ ITIL Foundation Firewall/security certifications are a plus 5–8+ years of IT support or help desk experience in a professional environment Hands‑on experience supporting multi‑site environments Strong background in network troubleshooting (DNS, DHCP, connectivity, access controls) Experience with endpoint deployment, imaging, and lifecycle management (Dell preferred) Familiarity with ticketing systems and service management processes Thrives in hands‑on technical environments. Comfortable multi‑tasking, working under pressure Efficient ticket prioritization, escalation, and resolution management Leads by example in professionalism and accountability Adapts to changing environments and business needs Balances on‑site support, remote troubleshooting, and strategic tasks NOTE: The above statements are intended to describe the general nature and level of work being performed by staff assigned to this position. The above statements are not to be construed as an exhaustive list of all responsibilities, duties and skills that may be required. All staff may be required to perform duties outside their normal responsibilities as needed. Michigan Sugar Company offers competitive salary, opportunity for professional growth, and provides excellent medical insurance 100% company paid. A comprehensive benefits package includes: dental and life insurances, 401k match, paid holidays, vacation, sick leave and more. To learn more visit Michigan Sugar Company is an Equal Opportunity Employer #J-18808-Ljbffr Michigan Sugar Company