DRUG-GEN MDSE/ASST DEPT LEADER

Overview Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we serve Smith's customers in over 140 stores across Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming. As part of the Kroger family, we bring diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. We strive to provide the ingredients you need to create your own recipe for success at work and in life. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited. Responsibilities Achieve sales and profit goals established for the department and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Drug/GM department; support the day-to-day functions of Drug/GM operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Maintain alignment with the company core values of respect, honesty, integrity, diversity, inclusion and safety. Create and implement a department business plan to achieve desired results; monitor and control expenses; stay aware of inventory/stocking conditions and note discrepancies. Assist store management in preparing store/department budgeting, profit and loss reviews, and take appropriate action on financial reports. Coordinate scheduling to manage customer volume during hours of operation and develop associates on performance, participating in performance appraisals and setting department goals. Understand the store layout, locate products, execute sales promotions, and communicate promotions to department associates. Inform and educate department associates about current and upcoming in-store promotions, especially those affecting Drug/GM. Implement promotional plans for the department and stay current with present, future, seasonal and special ads. Maintain knowledge of products sold within the department and respond to questions, making product suggestions. Offer product samples to help customers discover new items and inform customers of Drug/GM specials. Ensure compliance with all local, state and federal laws and company guidelines. Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs. Train department associates on inventory/stocking procedures and Computer Assisted Ordering (CAO); plan, organize, and supervise the inventory process. Practice preventive maintenance by inspecting equipment and notifying management of repairs as needed. Report safety risks or issues and any incidents to store management; notify management of customer or employee accidents and any illegal activity. Perform the essential job functions of this position with or without reasonable accommodation. Minimum Qualifications Ability to handle stressful situations Knowledge of basic math (counting, addition, and subtraction) Effective communication skills Desired Qualifications High School Diploma or GED Any management/Drug-GM/retail experience Second language (speaking, reading and/or writing) - create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the store; promote trust and respect among associates Ability to create an environment that enables customers to feel welcome and appreciated by answering questions, and to promote teamwork to help achieve company/store goals; promote Our Brands to customers Ability to develop adequate scheduling to manage customer volume during hours of operation Ability to develop associates on performance of their job and participate in the performance appraisal process; establish performance goals for department and empower associates to meet goals Adherence to all local, state and federal laws, and company guidelines Knowledge of products sold within the department and the ability to respond to questions and make suggestions about products Offer product samples to help customers discover new items or products they inquire about; inform customers of Drug/GM specials Develop and implement a department business plan to achieve desired results Stay current with present, future, seasonal and special ads and promotions Communicate effectively with management and associates about promotions and changes #J-18808-Ljbffr Smith's Food & Drug Centers