Operations Support Manager

Operations Support Manager

Help Keep Our Teams Ready to Respond At SERVPRO Team Toft, we know that exceptional customer service starts long before our crews arrive on a job site. It starts with organized operations, reliable equipment, stocked vehicles, and a warehouse that runs efficiently. We're looking for an Operations Support Manager to oversee our warehouse, fleet, equipment, tools, inventory, and facilities. This role is responsible for ensuring our technicians have the resources they need to deliver outstanding service every day. If you're organized, mechanically inclined, enjoy improving processes, and take pride in keeping operations running smoothly, we'd love to meet you.

Warehouse & Asset Management

• Manage the daily operation of our 44,000-square-foot warehouse
• Maintain a clean, organized, safe, and efficient work environment
• Coordinate shipping, receiving, equipment staging, and material storage
• Improve warehouse organization and operational efficiency
• Ensure technicians can quickly access the equipment and materials they need

Fleet Management

• Oversee approximately 40 company vehicles
• Schedule preventative maintenance and repairs
• Coordinate registrations, licensing, inspections, and DOT compliance
• Track maintenance records, fuel usage, and vehicle conditions
• Work with repair vendors to minimize downtime

Equipment & Tool Management

• Maintain restoration equipment and company tools
• Develop preventative maintenance schedules
• Coordinate equipment repairs and warranty claims
• Assign tools and equipment to employees
• Track tool accountability and replacement needs
• Ensure equipment is clean, tested, and ready for deployment

Inventory & Purchasing

• Maintain inventory levels for equipment, PPE, tools, chemicals, building materials, and warehouse supplies
• Perform cycle counts and physical inventories
• Monitor inventory accuracy and minimize shrinkage
• Order supplies and maintain strong vendor relationships
• Recommend cost-saving purchasing opportunities

Facilities & Logistics

• Coordinate facility maintenance and repairs
• Oversee HVAC, plumbing, electrical, lighting, and security systems
• Manage warehouse improvements and contractor relationships
• Coordinate movement of equipment, trailers, and materials
• Support emergency response mobilizations and special projects

Leadership & Coordination

• Coordinating equipment returns and cleaning
• Assigning warehouse tasks and daily priorities
• Ensuring vehicles are stocked and job-ready
• Managing tool accountability
• Maintaining warehouse organization and operational standards
• Supporting efficient loading and unloading of vehicles

Required Qualifications

• 5+ years of experience in warehouse, logistics, fleet, or operations management
• Previous leadership or supervisory experience
• Strong mechanical aptitude
• Experience managing inventory and company assets
• Excellent organizational and problem-solving skills
• Ability to prioritize multiple projects in a fast-paced environment
• Valid driver's license
• Forklift certification (or ability to obtain)
• Proficiency with Microsoft Office

Preferred Qualifications

• Restoration or construction industry experience
• OSHA knowledge
• Experience with inventory management or CMMS software
• Knowledge of preventative maintenance programs

The Ideal Candidate

• Organized and detail-oriented
• Hands-on with strong mechanical skills
• Process-driven and accountable
• Self-motivated and dependable
• Calm under pressure
• Financially responsible
• Strong communicator who works well with multiple departments
• Committed to continuous improvement and operational excellence

Benefits

Starting Day 1

• $1,500 Employee Referral Bonus
• Six Paid Holidays
• PTO (up to 11 accrued days annually)
• On-site gym/fitness room
• Uniforms, tools, and PPE provided

After 60 Days

• 50% Employer-Paid Health Insurance (Blue Cross Blue Shield)
• Dental Insurance
• Vision Insurance
• Heritage Family/ Global Life Supplemental Benefits

After 6 Months

• 401(k) with up to a 4% Company Match
• Profit Sharing
• Career Advancement Opportunities

After 1 Year

• $1,000 Annual Work Anniversary Bonus (paid each year)

Ready to Apply? If you enjoy cleaning, take pride in quality work, and want to help people recover after life's unexpected disasters, we'd love to meet you. Apply today and become part of the SERVPRO Team Toft family.

Employment Requirements All offers of employment with SERVPRO Team Toft are contingent upon the successful completion of a background check and electronic verification of employment eligibility through Form I-9 and the federal employment verification process. Each SERVPRO Franchise is independently owned and operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. Employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC. Compensation: $70,000.00 - $80,000.00 per year