Senior Manager, Revenue Operations

Senior Manager, Revenue Operations

Zūm has reimagined student transportation— managing every vehicle, driver, passenger, parent, and ride on a single platform. We're growing fast and looking for super-smart folks motivated to fix the nation's largest mass transportation system and make a real difference for students, schools, drivers, parents and caregivers.

Zm is revolutionizing mass mobility with its Connected Mobility Experience (Zm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zm CMX. Recognized globally for its innovative approach and operational execution, Zm has been named to Fast Company's World's Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times' Fastest Growing Companies lists. Zm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

We are building a Revenue Operations function from the ground up, and this is the most important hire we are making. The Sr. Manager of Revenue Operations will own the operational revenue cycle for Zm's three core revenue lines — Home-to-School transportation, Field Trips, and Charter. You will lead a team of four, build scalable billing and collections processes, and serve as the connective tissue between Zm's field operations, product team, and Finance.

This is not a finance role. It is a cross-functional operator role. You will be accountable for making sure every invoice that goes out is right, on time, and gets paid — and for building the team and processes that ensure that at scale.

This is a hybrid position based out of our headquarters in Redwood City, CA. You will be required to be onsite 3 days per week (Monday, Tuesday, and Thursday). We will only consider candidates already located in the Bay Area.

Establish and oversee the Deal Desk function — translate district service agreements into comprehensive billing briefs and ensure all new and renewed accounts are fully configured prior to first invoice issuance

Maintain alignment between contracted pricing terms and portal configuration across all active accounts, conducting systematic validation at each renewal cycle to ensure billing accuracy from the point of origin

Own operational accountability for the monthly billing data cycle — enforce the Day 1-3 adjustment submission deadline with field operations and escalate non-compliance to senior leadership as needed

Review and approve all invoices prior to issuance; serve as the designated escalation authority for high-value invoices requiring VP sign-off

Lead end-to-end billing dispute resolution process— conduct structured root cause investigations across data, configuration, operational, and contractual dimensions, and implement upstream process corrections to prevent recurrence

Manage all Revenue Operations integration protocols with Revenue Accounting, including the daily invoice issuance log, credit memo recommendation memos, and monthly billing summary, ensuring Finance has the information needed to close accurately and on time

Coordinate escalation pathways for product configuration issues and non-payment matters, engaging Product and Legal counterparts with complete supporting documentation

Lead, develop, and retain a team of Billing Admins and AR team— establishing clear performance expectations, delivering ongoing feedback, and building individual capability

Deliver weekly RevOps performance reporting to the Executive team, covering invoice accuracy, Days Sales Outstanding, dispute resolution cycle time, and collections rate

Requirements

7+ years of progressive experience in Revenue Operations, Billing Operations, or a cross-functional operational role within a tech-enabled services, transportation, logistics, or field services environment

Demonstrated expertise in contract-to-billing translation — the ability to review a district services agreement and independently identify all billing implications: rate structures, billing entities, payment terms, budget code requirements, and account-specific exceptions

Working knowledge of revenue accounting principles sufficient to serve as an effective partner to Finance — including a foundational understanding of revenue recognition, credit memo treatment, deferred revenue, and ASC 606 compliance as it applies to a services business. A CPA is not required; revenue accounting literacy is a plus

Proven ability to manage the operational boundary between Revenue Operations and Revenue Accounting — maintaining clean handoff documentation, enforcing protocol adherence, and ensuring Finance has everything needed to close accurately and on time

A track record of driving operational accountability across cross-functional teams — including holding field operations to data submission deadlines while maintaining productive working relationships

Experience leading end-to-end billing dispute resolution — from intake through root cause analysis, corrective action, and stakeholder communication — with a demonstrated focus on upstream process improvement to prevent recurrence

Proficiency in NetSuite or a comparable enterprise ERP, including invoice creation, user access management, and sufficient general ledger familiarity to engage productively with Revenue Accounting counterparts

5+ years of people management experience, with a demonstrated ability to set clear performance expectations, deliver direct and constructive feedback, and develop team members in operational roles

Nice to Haves

Experience in K–12 student transportation, school district contracting, or government/municipal billing environments

Familiarity with ops-driven invoice structures — per-route, per-minute, or service-day-based billing models where invoice accuracy depends on the quality of upstream operational data

Revenue accounting or finance operations experience, including working knowledge of ASC 606, credit memo treatment, and month-end close in a services business

Program management background — structured delivery across cross-functional workstreams with formal documentation and stakeholder alignment

Experience building a billing or revenue operations function from the ground up

Background spanning both established, process-mature organizations and high-growth or early-stage environments

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of equity or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. Zm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.