Senior Manager, Revenue Operations

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™), connecting and coordinating people, vehicles, and operations in real time. Over 4,500 schools rely on Zūm CMX to transform daily transportation challenges into reliable, transparent, and efficient experiences for students and families. Who You Are The Sr. Manager of Revenue Operations will own the operational revenue cycle for Zūm's three core revenue lines – Home‑to‑School transportation, Field Trips, and Charter. You will lead a team of four, build scalable billing and collections processes, and serve as the connective tissue between field operations, product, and Finance. This is a cross‑functional operator role, not finance. You will ensure every invoice is accurate, on time, and paid, while building the team and processes that sustain scale. The position is hybrid, based at our Redwood City headquarters, requiring onsite presence three days a week (Mon, Tue, Thu) for Bay‑Area candidates. What You’ll Do Establish and oversee the Deal Desk function – translating district service agreements into billing briefs and ensuring new and renewed accounts are fully configured before first invoice. Maintain alignment between contracted pricing terms and portal configuration across all active accounts, validating billing accuracy each renewal cycle. Own the monthly billing data cycle, enforcing the Day1‑3 adjustment submission deadline and escalating non‑compliance to senior leadership. Review and approve all invoices before issuance and serve as the escalation authority for high‑value invoices requiring VP sign‑off. Lead end‑to‑end billing dispute resolution – conducting root‑cause investigations and implementing upstream corrections. Manage Revenue Operations integration protocols with Revenue Accounting, providing daily invoice logs, credit memo recommendations, and monthly billing summaries. Coordinate escalation pathways for product configuration issues and non‑payment matters, engaging product and legal counterparts with documentation. Lead, develop, and retain a Billing Admin and AR team, setting expectations, giving feedback, and building capability. Deliver weekly RevOps performance reporting to the Executive team on invoice accuracy, Days Sales Outstanding, dispute resolution cycle time, and collections rate. Requirements 7+ years of progressive experience in Revenue Operations, Billing Operations, or a cross‑functional operational role within tech‑enabled services, transportation, logistics, or field services. Expertise in contract‑to‑billing translation, identifying billing implications in district agreements. Working knowledge of revenue accounting principles, including ASC606, credit memos, deferred revenue, and recognition. Proven ability to manage the operational boundary between Revenue Operations and Revenue Accounting, ensuring clean handoff documentation. Track record of driving operational accountability across cross‑functional teams, holding field operations to data submission deadlines. Experience leading end‑to‑end billing dispute resolution with a focus on process improvement. Proficiency in NetSuite or comparable ERP, with invoice creation, user access management, and ledger familiarity. 5+ years of people‑management experience, setting expectations, providing feedback, and developing team members. Nice to Haves Experience in K‑12 student transportation, school district contracting, or government/municipal billing environments. Familiarity with ops‑driven invoice structures such as per‑route, per‑minute, or service‑day billing. Revenue accounting or finance operations experience, including ASC606, credit memo treatment, and month‑end close. Program management background with structured delivery across cross‑functional workstreams. Experience building a billing or revenue operations function from the ground up. Background in both process‑mature organizations and high‑growth or early‑stage environments. The targeted base salary range for this role is $151,000 to $194,000 (US CA). Actual salary may vary based on location, skills, and experience. Additional compensation may include equity or commissions. Benefits include Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected under federal, state, or local laws. #J-18808-Ljbffr